Liz Polk Lynch

Mom, curious growth & customer experience leader, avid reader of mysteries, pastry geek. Reminded every day that life is a wild ride.

[CALL TO ACTIVISM @CalltoActivism]

JUST IN: Michelle Obama has been named one of USA TODAY’s “Women of the Year,” a recognition of women who have made a significant impact in their communities and across the country. 

When told about the honor, Michelle Obama was asked if she had a guiding mantra. Her answer wasn’t surprising to the people who love her most:

“Barack and I really did use “going high” as a mantra when the critics were loudest,” she said. “For us, going high was a line in the sand, a decision point – a place to step back and decide who we wanted to be.

It’s not always easy to go high, of course. But unlike making the choice to take the low road, going high will never, ever diminish who you are.

It always helps us shine our brightest and lead lives with a little more dignity.”

Congratulations Michelle Obama! 💙

[Liz Polk Lynch @workliz]

Great perspective from McKinsey & Company on what really drives sustainable growth--actually listening to customers and ensuring that their experience not only keeps them with you, but deepens their relationship--and so increases t…https://t.co/UoCVzP89NQ https://t.co/7EexWWVcrQ

[Liz Polk Lynch @workliz]

Watching the Oscars and wondering (as always) if there were any special effects nominees that Autodesk had not been involved with. (The answer is probably no.) And then the ad for Otto Desc appears. So good to see Autodesk highligh…https://t.co/JdSy5rtOsT https://t.co/E3G9ZoVo7g

[Liz Polk Lynch @workliz]

@patriottakes Better to have those stay at home moms on welfare if something happens, I guess. (Yes, that is sarcastic.)

[Liz Polk Lynch @workliz]

@patriottakes So my husband, a stay-at-home dad, who supported me in being able to get out of the house and work to support our family, is not entitled to social security based either on his earnings before we got married or to my social security if something happens to me?

[Liz Polk Lynch @workliz]

@nietzscheh @patriottakes No, I think she said enough to indicate she doesn't have any idea how social security works.

[Liz Polk Lynch @workliz]

Vald's post highlights why I liked working with him--he understands that CX and Marketing go hand-in-hand, and that really understanding the customer and creating a good experience is critical for everyone's success. https://t.co/IPoQ38xUMO

[Liz Polk Lynch @workliz]

Seeing a company finally make a move you've been advocating for on the day after you're laid off...like seeing an ex cleaning up his life after the breakup. Yuck.

[Liz Polk Lynch @workliz]

Replying to my own tweet. I do not wear enough makeup to understand the 'sticky' reference in the ad and had to dig through the e.l.f site to get it. Seems like a missed opportunity not to connect that on the home page...although I'm also not going to buy the primer, so...

[Liz Polk Lynch @workliz]

Biggest Superbowl surprise for me so far? e.l.f cosmetics ad. Yes, women do watch football.

[Liz Polk Lynch @workliz]

@creation247 Disconnects

[Liz Polk Lynch @workliz]

@MayfairLDN_ @creation247 Dated perspective. And just wrong. Married men live longer than unmarried men. In addition to all that David Austin has already called out.

[Liz Polk Lynch @workliz]

Change management is a personal passion--happy to see WrkSpot join the conversation about the importance of doing it right in CEO Raja Epsilon's article on https://t.co/flGX2KrmLZ about the increasing need for effective change management in the hotel busi…https://t.co/rUERlARk4c

[Liz Polk Lynch @workliz]

Great to see advice from our CEO, Raja Epsilon, highlighted on https://t.co/flGX2KrmLZ.

#wrkspot #mobileappdesign #hoteloperations https://t.co/kFrVpNTQcL

[Liz Polk Lynch @workliz]

From Dan Nelken at Nelken Creative (https://t.co/GRaaK92Iqu): The concept of 'storydoing' v. 'storytelling'. We can't just tell the story; we have to support it by actually delighting customers.

[Liz Polk Lynch @workliz]

This has to be one of the best holiday ads ever. So well done...and it does make me want to run out to an
ASDA for some mince pies. Too bad I'm thousands of miles away. https://t.co/Hbfi3S5PTO

[Liz Polk Lynch @workliz]

Working with Laurie Bishop for some new headshots and other photos was an amazing experience. Laurie makes the experience fun and empowering--more than I'd ever expected from a photo shoot. If you're in need of amazing photos, some bolstered confidence or…https://t.co/c6ukE6DCfD

[Liz Polk Lynch @workliz]

Fantastic TSIA keynote by @dgingiss. Great inspiration for making our CX better, even one small step at a time. Definitely leaving feeling WISER. (And of course I'm buying his book. https://t.co/bYLDTk7l9H)
#CX #tsiaworld #inspiration #wiser https://t.co/9i4kNDY6gL

[Liz Polk Lynch @workliz]

Thought of @garyvee's earlier post on kindness when I read the Hireology post about quiet firing. Most of us have probably seen or been subject to quiet firing, and it is the epitome of unkind (& poor) management. When you bury a n…https://t.co/nx3b17Xmyr https://t.co/CCYwwezbOt

[Liz Polk Lynch @workliz]

Great story on the impact of business on communities, representation, and hard-won progress. https://t.co/zLXEGPKJKx
I'm originally from Kentucky, and the devastation that creating energy creates is always in the back of my mind.…https://t.co/cIeyOOUPlb https://t.co/176cTqOicD