Katie Wright

[Katie Wright @WratieKight]

@Volkswagen My favourite summer memory is my Golf needing a part replacing that has been broken due to fixing the emissions that you lied about and now you won’t accept that you should replace this part for free. Oh wait, you said ‘favourite’ didn’t you...

[Katie Wright @WratieKight]

@wjlucas Tried that but the ‘my account’ section of the website isn’t loading...

[Katie Wright @WratieKight]

@_Railcards Hi, I purchased a 26-30 railcard in March and after changing my phone I needed to re-download the app. It's saying my original download code has now expired and my train is at 08.20 tomorrow morning - I've DM'd you all my details, could I get help ASAP please?!

[Katie Wright @WratieKight]

@itskatrogers @_Railcards That's so annoying, this could have been handled so much better. Hope you get your money refunded to you. On the plus side, hopefully that means you've got a railcard!

[Katie Wright @WratieKight]

@_Railcards My payment looked like it went through but I got a 'service unavailable' page afterwards. No emails. Do I have one of these elusive railcards or do I need to sacrifice a small animal before the transaction is complete?

[Katie Wright @WratieKight]

@itskatrogers @_Railcards Is that from submitted the payment 4 times or have you been charged 4 times for one attempt at buying it? I actually went to try and do it over again but it went back to the 503 page error. Maybe that's a good thing though if the first payment has actually gone through!

[Katie Wright @WratieKight]

@FlyAirNZ @leebutts Pretty shameful that you can't admit your website error, provide a refund in this instance and amend your website copy @FlyAirNZ

[Katie Wright @WratieKight]

@FlyAirNZ Any update please? Sorry to push but I don't want this to run past the 24hr policy and make it impossible to resolve...

[Katie Wright @WratieKight]

@FlyAirNZ All done, thanks

[Katie Wright @WratieKight]

@FlyAirNZ @leebutts Even the link in your own Twitter profile is .com...

[Katie Wright @WratieKight]

@FlyAirNZ Hi there, made a booking last night & made an error in 1 flight time. Website says I can cancel within 24hr but your rep says no?

[Katie Wright @WratieKight]

@BritishGasHelp can you please email me in writing my new appointment so that the same mistake is not made again.

[Katie Wright @WratieKight]

@BritishGasHelp yes, not until Friday now I'll have to take another day off work. Besides, the plumber is booked in 2moro to connect pipes.

[Katie Wright @WratieKight]

@BritishGasHelp just been told that 'the system removed the booking'... Very clever of it. Took the afternoon off work to wait for nothing.

[Katie Wright @WratieKight]

@BritishGasHelp no, quarterly payments. Gas meter to new connection in an existing build.

[Katie Wright @WratieKight]

@BritishGasHelp why has nobody come to fit my gas meter yet pleeeease? Scotland is cold without heating :(

[Katie Wright @WratieKight]

@easyJet Just a bit disappointed considering I travel this exact same journey every 3 weeks with you, and have done for a year now.

[Katie Wright @WratieKight]

@easyJet Appreciate your help, but I've just bought the new flight instead as there was only one seat left.

[Katie Wright @WratieKight]

@easyJet I looked up the cost of the new return flight and it's £75 - the admin fees alone already cost more.

[Katie Wright @WratieKight]

@easyJet Thanks for your reply - but that wasn't what the lady I spoke to told me. £40 admin fee for either way + difference of flight cost.