Irenka Carney

Background in art, design, & Environmental Science. I'm driven by a powerful need to solve problems and tell good stories.

[Irenka Carney @wrentaur]

@MBARI_News I think this person is torturing fresh water turtles in order to pretend they are helping sea turtles. But I'm not an expert and hoped you would weigh in.

https://t.co/aIZltNcqUS

[Irenka Carney @wrentaur]

@PNCBank bought my account in a merger. I definitely didn't choose PNC.

Now to get my own account records from more than three months back I have to mail a letter to request them.

One more reason to leave PNC as soon as I safely can.

[Irenka Carney @wrentaur]

@mannyparadox @PNCBank_Help If anyone else is struggling with @PNCBank / @PNCBank_Help issues, don't give your account info to strangers.

The PNC support experience is very frustrating, but it's at least official and secure enough.

Don't let bad bank support make you vulnerable to a scam.

[Irenka Carney @wrentaur]

@PNCBank Finally got a live person. They diligently called other departments to give me all the help they could, which amounted to...

They figured out you input my birthday wrong in the transfer from BBVA

They gave me two more numbers I have to sit on hold on with...

[Irenka Carney @wrentaur]

@mannyparadox @PNCBank_Help Thank you for your support and concern.

I am managing the issue @PNCBank_Help .

Whatever your intentions, I don't intend to discuss my sensitive financial information with a stranger over Instagram and I STRONGLY recommend no one else does either.

[Irenka Carney @wrentaur]

@PNCBank_Help I was able to get the transaction I was trying to get done for a month sorted finally.

However, I have found out that PNC input my personal information incorrectly in the changeover. Now I have to fix that so I can access my account digitally. I will DM you further details.

[Irenka Carney @wrentaur]

@PNCBank_Help @BBVA_USA Support folks, I have talked to A LOT of you over the past 25 days and I know I lost my temper more than once.

I am very, very sorry for that. It isn't your fault the executives have put either of us in this situation.

You all deserve a big raise.

[Irenka Carney @wrentaur]

@PNCBank_Help @BBVA_USA Thank you for all your help. I know you are doing your best in circumstances where executives have not given you enough support and you are stuck in the middle.

It's been a very demoralizing 25 days for me, but I think the transaction is sorted now...

[Irenka Carney @wrentaur]

If @PNCBank is going to throw their staff and customers under the bus, the very least they could do is not force people sitting on hold for hours and hours, day after day, listen to recordings bragging about their "award-winning customer service"

[Irenka Carney @wrentaur]

...or I can try to send a check through Bill Pay for the third time and hope the system works this time.

This is all you empowered your team to do.

@PNCBank doesn't have enough support staff, the staff doesn't have enough support, and I'm sure they don't get paid enough...

[Irenka Carney @wrentaur]

These @PNCBank numbers I was given are needed to fix the mistakes PNC has made in this process, not to actually resolve the transaction I've been trying to make for 25 days.

For the transaction, I have to either go into a physical bank with my compromised immune system or...

[Irenka Carney @wrentaur]

@IamThePlan @PNCBank_Help Good luck, I've been trying to get on the line with their fraud team for weeks.

[Irenka Carney @wrentaur]

@hbtbank @heartlandbank @PNCBank Thanks! Will do

[Irenka Carney @wrentaur]

Any one else tired of being exploited by @PNCBank and researching other banks?

I know all banks are exploitative, but this is the worst experience I've had out of the 7 banks I've worked with.

Currently researching @heartlandbank and interested in other suggestions.

[Irenka Carney @wrentaur]

@hanye84 @PNCBank_Help I will also be leaving @PNCBank as soon as I can. I've had lots of really shitty experiences with banks, PNC is hands down, the WORST bank I've ever dealt with.

I hope you find a less shitty bank!

[Irenka Carney @wrentaur]

@sal_d @BBVA_USA @PNCBank @PNCBank_Help Good Luck! I hope we both finally get help. Over 25 days I've been on the phone for dozens and dozens of hours without avail. It's just disgraceful

[Irenka Carney @wrentaur]

@hbtbank @heartlandbank Thank you so much for replying!

I've been put through an expensive and demoralizing hell for 25 days and counting thanks to @PNCBank being utterly negligent. And I still can't get help.

I really look forward to learning about your bank because i will not be staying with PNC.

[Irenka Carney @wrentaur]

@BBVA_USA @PNCBank it has been 25 days since I called your bank for instructions on how to ensure completion of a simple and vital transaction.

It has been over 4 hours since the last time someone told me they were "escalating the issue"... Can someone please actually help me.

[Irenka Carney @wrentaur]

@BBVA_USA Can I expect any help today? It's been over 3 hours and I'm still waiting for information on how to fix this.

[Irenka Carney @wrentaur]

@PNCBank_Help @PNCBank @BBVA_USA This is 22nd day since I have tried to complete a basic and important transaction. And now I can't even access bill pay. My ability to message BBVA support is gone, and I can't use the PNC infrastructure for another 4 days.

Can anyone help me?