@SouthwestAir Ive flown SWA for 30+ years and as a ALP I would never choose a middle seat in the back of the aircraft. My wife and I had assigned seat in front and when we get to the gate,we find our seats were changed without notice.Very disappointing.
I’ve never experienced the level of incompetence that I have today with @AmericanAir. It started in Quebec City and continued in Charlotte. It starts with proper training and having some level of intelligence. #abunchofdontcare