Oct 16: I filed a BBB complaint (case 25397033). Today: a spam-flagged number called claiming my separate $409 booking refund should count toward the $819.12 - so they would only owe ~$410. Two different transactions. Nice try @Expedia
Expedia saga update
reimbursement confirmed in writing. Oct
13: after a 1-hour call, they admitted it was NEVER initiated - then emailed a fake "processed" notice with a transaction ID my bank confirmed doesn't exist.
Expedia saga update
reimbursement confirmed in writing. Oct
13: after a 1-hour call, they admitted it was NEVER initiated - then emailed a fake "processed" notice with a transaction ID my bank confirmed doesn't exist.
Expedia’s reimbursement process has been extremely frustrating. No proactive email updates, another hour on the phone. Different agents gave different promises, and the reimbursement calculations kept changing dramatically. This should not be this difficult.
OK — nearly 1h call later, plot twist: it was NEVER initiated. Now marked 'urgent,' update promised in 72h. Guess 'processed, wait 24h' really meant 'we did nothing.' 💀
@Expedia@ExpediaHelp Sep 24 — confirmed amount of reimbursement. Oct 5 — told on the phone it's processed, wait 24h. Today — still nothing. Now 20 min into today's call, they're checking with their team. Bracing for another hour on the line — hoping this one actually solves it.
@Expedia@ExpediaHelp Sep 24 — confirmed amount of reimbursement. Oct 5 — told on the phone it's processed, wait 24h. Today — still nothing. Now 20 min into today's call, they're checking with their team. Bracing for another hour on the line — hoping this one actually solves it.
2:44 AM and we still have nowhere to sleep 😭 Drove hours to Baltimore for #BaltimoreRegionals tmr, but our prepaid Expedia reservation was refused because the hotel was sold out. Expedia still hasn’t found us a nearby hotel. @Expedia@ExpediaHelp#PokemonTCG#PokemonRegionals
4 calls, 3 times explaining everything from scratch. Reimbursement amount confirmed on 9/24—then silence. No timeline, no reply. Another 1hr call? My credit card is nearly maxed out. #Expedia#CustomerService#Travel
Expedia’s reimbursement process has been extremely frustrating. No proactive email updates, another hour on the phone. Different agents gave different promises, and the reimbursement calculations kept changing dramatically. This should not be this difficult.
@Expedia@ExpediaHelp 4:00 AM - Expedia finally found us a place to stay. Only a few hours left.
We still have to pay for the replacement hotel upfront, so hopefully the refund and reimbursement come through soon... my credit card is crying.
#PokemonTCG#PokemonRegionals#Baltimore#Expedia
@Expedia@ExpediaHelp Update: Expedia told me by phone that they agreed to a new reimbursement arrangement for our replacement hotel and related expenses. Then today’s email came back with the old, much more limited terms. Now I’m trying to get what was agreed to in writing. @Expedia@ExpediaHelp
@Expedia@ExpediaHelp 4:00 AM - Expedia finally found us a place to stay. Only a few hours left.
We still have to pay for the replacement hotel upfront, so hopefully the refund and reimbursement come through soon... my credit card is crying.
#PokemonTCG#PokemonRegionals#Baltimore#Expedia
Hello, Travelers!
The first Merchandise Pop-Up Store Tour "Teyvat Goods" is about to begin in New York, April 28 – May 2, 10am – 8pm!
Retweet this post for a chance to become one of the lucky 5 winners to receive a Dessert Party Geo Slime Squishable!
#GenshinImpact#TeyvatGoods
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Results Announcement: November 30