Yousif Al-Khder

[Yousif Al-Khder @yalkhder]

Hi @BMW, I love my BMW 420i but I'm having problems with @abudhabimotors1 @BMWADM and @BMW_AGMC regarding Connected Drive and Apple CarPlay. Can you please check your messages and help? Thanks :)

[Yousif Al-Khder @yalkhder]

@purpledcake @purpledcake Thanks, but it looks like that IG/Twitter bug is still there! I'm sure you meant Yasser, who doesn't seem to have a Twitter account!

[Yousif Al-Khder @yalkhder]

@EmiratesNBD_AE It’s 16 days later and I’m still waiting for my @MarriottBonvoy points. Now you owe me 2 months of points. I should be charging you interest, just like you do when a customer is 1 day late on their payment. #Dubai #Marriott #UAE

[Yousif Al-Khder @yalkhder]

According to @EmiratesNBD_AE, the monthly @MarriottBonvoy points are deposited 1-2 weeks after the statement issue date. My statement was issued Sept 10 and I still don't see any points. Last deposit date was Sept 3 #fail #ENBDstories #Dubai #UAE

[Yousif Al-Khder @yalkhder]

@CitiUAE just during this weekend, you've sent me 5 #spam emails. Can you please stop?! Just cause I'm a customer, doesn't mean I want to be bombarded by your spam emails. You should also add an unsubscribe button. #plsfix

[Yousif Al-Khder @yalkhder]

@EmiratesNBD_AE You can call me today. I’m back in the country.

[Yousif Al-Khder @yalkhder]

@EmiratesNBD_AE I haven’t opened a complaint because I’m honestly sick and tired of calling your call center every month and them making me false promises

[Yousif Al-Khder @yalkhder]

It's that time of the month again where @EmiratesNBD_AE doesn't deposit my monthly @MarriottBonvoy points, makes up stories and fairy tales, and tells me to be patient as it takes 14 working days to respond to a complaint #ENBDstories #Dubai #UAE

[Yousif Al-Khder @yalkhder]

@ubereatsksa I haven't touched the Uber Eats app in about 2 weeks and it's been great! I'll DM you my phone number

[Yousif Al-Khder @yalkhder]

@ubereatsksa @UberSaudia @Uber terrible customer service tonight in RUH. Food was ordered 2 hours ago from a restaurant 50 meters away and is still not delivered. Rep only offers to not charge me for the order and to order again. Ridiculous

[Yousif Al-Khder @yalkhder]

@ubereatsksa @UberSaudia @Uber @ubereatsksa @ubersaudia @Uber Thanks for not showing any sign of accountability for your poor performance. Keep it up! #UberEats

[Yousif Al-Khder @yalkhder]

@ubereatsksa @UberSaudia @Uber @ubereatsksa @UberSaudia @Uber Need to speak to someone with authority and show some accountability. Just cancelling the order and pretending that I never got my food is not an option

[Yousif Al-Khder @yalkhder]

@kumaild @EmiratesNBD_AE They also specialize in telling you to be patient. I think @EmiratesNBD_AE's customers are the most patient people on this Earth.

[Yousif Al-Khder @yalkhder]

Me: My @MarriottBonvoy points in Aug were not deposited by your bank
@EmiratesNBD_AE: Sir I see you've received 1,000 points in August
Me: Those are from a hotel stay!
*5 minutes later*
Same @EmiratesNBD_AE rep: Sir I see you've received 1,000 points in August
.... Gold help me

[Yousif Al-Khder @yalkhder]

@EmiratesNBD_AE Sure. It has been more than 3 weeks since I submitted my complaint, which your internal team decided to close earlier this week without providing me with an update and without resolving my issue. Do you just close off complaints when they reach the agreed deadline? #ENBDstories

[Yousif Al-Khder @yalkhder]

@somanikr @MarriottBonvoy @EmiratesNBD_AE To be honest @somanikr all I need is something who can think logically. But no luck :(

[Yousif Al-Khder @yalkhder]

I can definitely write an entire book about my terrible customer service stories that I've had with @EmiratesNBD_AE over the last 7 months #Dubai #CustomerExperience #ENBDstories

[Yousif Al-Khder @yalkhder]

@EmiratesNBD_AE do you think it is ok to close a complaint before providing your customer with an update and asking them if their issue is actually resolved?! The logic that comes out of your employees is remarkable! Terrible customer service

[Yousif Al-Khder @yalkhder]

@EmiratesNBD_AE Since you are late in depositing my SPG points, I will also be late in paying off my credit card. It's only fair, right? Also, since you are not paying me interest on my points, I also should not incur any interest...

[Canada in the UAE @CanadainUAE]

The world’s tallest building lit up in red and white for #CanadaDayintheUAE! A fantastic symbol of our missions’ aim of bringing #Canada and the #UAE together. Thanks @EmaarDubai and Happy #CanadaDay to all Canadians worldwide! #BurjKhalifa