Judy Yau

[Judy Yau @yaumatron]

@TfL your bus services are now ridiculously bad and even complaining on your website is impossible because of "technical problems".

[Judy Yau @yaumatron]

@TfL quite an astoundingly poor bus service you are "providing" these days from Waterloo Station stops. People have been waiting in excess of 20 mins and I wasn't even here for the start of the queue

[Judy Yau @yaumatron]

@JohnLewisRetail Astounded at the number of calls I need to have regarding my John Lewis order being delivered to the wrong address by EVRI. I have spoken to 3 different Customer Service agents who are not able to resolve the issue. I expected shoddy service from EVRI, not JL

[Judy Yau @yaumatron]

@TfL You have removed bus 26 from the Waterloo route but do not seem to have increased the remaining services to compensate. Waits are now commonly over 10 mins and services overcrowded. Ridiculous

[Judy Yau @yaumatron]

@SW_Help This is the same reply time and time again, yet each time, the trains invariably do not have the air conditioning turned on.

[Judy Yau @yaumatron]

@SW_Help @swtrains_watch another day, another sweltering hot train, this time the 16.43 from Woking to Waterloo. Is it really so difficult to turn on the A/C? I seem to recall that SWT had no such issues.

[Judy Yau @yaumatron]

@SW_Help That's insanity on hot days in carriages full of people. Maybe the blanket rule between June to September is that the A/C is turned on? I recall when SWT operated the service, the carriages were always cool during the summer. There are a lot of older people on this train.

[Judy Yau @yaumatron]

@SW_Help @swtrains_watch can you get the A/C turned on for the 17.30 from Waterloo to Portsmouth Harbour please? It really should be turned on as a matter of course over the summer. I've lost count of how many times I've been on sweltering carriages, often standing.

[Judy Yau @yaumatron]

@SW_Help It's the 18.30 from London Waterloo

[Judy Yau @yaumatron]

@SW_Help @swtrains_watch is there a reason why air conditioning is not being turned on when it's 27 degrees today?

[Judy Yau @yaumatron]

@SW_Help @swtrains_watch is there a reason a peak rush hour train, the 7.54 from Guildford to London Waterloo is only made up of 4 carriages? Even 8 is not enough!

[Judy Yau @yaumatron]

@NatWest_Help I seem to be stuck in an interminable loop of calling NatWest, being on hold, using the call back function, only to be called back to be put on hold...madness and not the customer service hoi advertise

[Judy Yau @yaumatron]

@TfL 2 buses (341 and 76) have just driven past the Chancery Lane stop towards Waterloo without stopping for no apparent reason. They were not full. Shocking service.

[Judy Yau @yaumatron]

@SW_Help @BTP It's not helping me to "travel with confidence" when people feel liberty to flout the rules. I think he might have just sneezed as well...

[Judy Yau @yaumatron]

@SW_Help @SW_Railway Will there be any enforcement on wearing masks? He's sat right in front of the customer notice & a guard has just walked past and done nothing. He had one dangling off his ear a second ago so I presume he is not exempt...19.20 from Waterloo to Exeter St David

[Judy Yau @yaumatron]

@SW_Help where online can I request a refund for my season ticket? Your website says to log in to my account, which I have done so and I cannot see anywhere to claim. I filled in the online form for a refund over a month ago and have heard nothing.

[Judy Yau @yaumatron]

@SW_Railway well done on announcing a change the platform of the late running 9.15 from Woking to London Waterloo as the train is pulling in. I am sure the mother & heryoung child appreciated having to take her child up and down stairs in a rush too...accident waiting to happen

[Judy Yau @yaumatron]

@TNTUKOfficial I have received blank missed delivery slips for two days in a row now. Are you using invisible ink or have you not supplied your delivery drivers with pens?!

[Judy Yau @yaumatron]

@SW_Help @swtrains_watch any particular reason why there have been last minute (literally) platform changes for London bound trains from Woking for the past 2 days? Today, platform change for the 8.46 to London announced on the platform at 8.45, as the train was arriving.

[Judy Yau @yaumatron]

@SW_Help @SW_Railway is there something wrong with your website for season ticket purchases? Nothing is loading and I have tried several different browsers...