@Delta no gate agent is here, a ground worker is trying to assist and rebook guests who have been standing in line for 3+ hours trying to get home. Been on hold with a reservationist for just a long, and proven to be unhelpful
@Delta my plane from BZN to MSP (dest. RDU) was derailed and emergency landed in BIL due to landing gear not retracted. No updates, no gate agents, been in the BIL airport for 6 hours (will be total of 9+) with no F&B voucher or concessions offered