@stanleytang can you help @DoorDash crimson has my account on freeze since march 4 your fraud department doesn’t see a issue and your back office is not responding to email and their is no contact number nothing has been done Zero answer provided it’s 4,000 dollars stuck
@Shipt Hopefully this will be a real human not ai just kicking it out I have notes on my account well that’s what I was told by the representative because I reported why I was running late
@xashmcmx@Shipt They do not respond at all and they block you from calling the system is all ai and just denies everything I’m going thru this now I literally have notes on my account because I called in was told if anything happens I would be fine now I’m deactivated and no way to speak to anyo
@Shipt anybody ever had success on actually getting a respond from a human? I was deactivated from there ai software which doesnt check the notes on the account. Had that been done my lates were explained im still receiving tips but have no access to my money #help
My truck broke down which is noted on my account I payed extra for the tow truck driver to bring me to customer and still forced to wait because the customer wasn’t home and ordered a item that needed I’d but I was penalized 🤔🤦🏾♂️
@Shipt You deactivated my account and all appeals were denied by AI. I contacted support six times; I was told my case would be forgiven, but it wasn’t reviewed. I request a human review. I’m a 4.8-rated driver operating between Maryland and Pennsylvania this deactivation is unfa
These are small things drivers are dealing with in store and causing delays customer order shoes with no pictures no barcode no location and on standing around waiting for a response for a picture of the items to take care of the customer providing great customer service cost me
I have documents to back my claims I was told my by customers service notes where placed on my account and if I’m penalized fill out a forgiveness form and it would be approved because of the notes non of that happened I was denied twice and then deactivate now
@DoorDash day 5 and my account is still frozen for no reason can someone help me your crimson team is keeping my money for no reason an I can’t get a response
@DoorDash_Help can you help @DoorDash crimson has my account on freeze since march 4 your fraud department doesn’t see a issue and your back office is not responding to email and their is no contact number nothing has been done Zero answer provided it’s 4,000 dollars stuck