Michelle Young

Architecture Etc. // Photographer // Fabricator // Teaching Fellow

[Michelle Young @yo_michelle88]

@OutsideShop I placed an order yesterday evening but I never received an email confirm. I did receive a paypal confirm though. Can you advise? I'd like to know if the order has gone through or if I need to purchase again. Leaving for a trip a soon! Phones and emails no answer.

[Michelle Young @yo_michelle88]

An update, I contacted @jet2tweets visa their online form 'asking a question' on their website. I did this on Tuesday April 7th and received a reply with a confirmation of a refund on April 9th. Jet2 are listening, don't be put off by the radio silence on twitter or phone.

[Michelle Young @yo_michelle88]

@jet2tweets How am I suppose to get my flight refund. Can't get through to you on the phone! Where does the live chat exist on your website? Lots of people reporting success with jet2 but these must be #Bots as the other half of customers (the real ones) have had no success.

[Michelle Young @yo_michelle88]

@jet2tweets Just tried calling and now you inform us that all your phone lines are shut? How are we suppose to get in contact!?

[Michelle Young @yo_michelle88]

@jet2tweets An update, I contacted @jet2tweets visa their online form 'asking a question' on their website. I did this on Tuesday April 7th and received a reply with a confirmation of a refund on April 9th. Jet2 are listening, don't be put off by the radio silence on twitter or phone.

[Michelle Young @yo_michelle88]

@jet2tweets Hi @jet2tweets ....can't reach you on the phone. I want a refund and don't want to rebook my flight. Where are your options for customers!

[Michelle Young @yo_michelle88]

@jet2tweets Hi @jet2tweets, what are our options to get a refund? Thank you. Can't reach you by any means of communication.

[Michelle Young @yo_michelle88]

@jet2tweets @dawn_linstead Can you reply to my DM? Please and thank you?

[Michelle Young @yo_michelle88]

@jet2tweets @Cpl_Storrie @Easty008 Can you reply to my DM? Please and thank you?

[Michelle Young @yo_michelle88]

@jet2tweets @jemmacross Can you reply to my DM? Please and thank you?

[Michelle Young @yo_michelle88]

@jet2tweets @LeonKompowski I'd also like a reply on my DM. PLEASE!

[Michelle Young @yo_michelle88]

@meganbailey_x @Shareresearcher @jet2tweets How do you access the live chat? I can't find it on the website?

[Michelle Young @yo_michelle88]

@Claire_EFC1878 @BacupBoird @jet2tweets Thanks Claire! Super helpful!

[Michelle Young @yo_michelle88]

@Claire_EFC1878 @BacupBoird @jet2tweets Hi Claire, what time do their phonelines open?

[Michelle Young @yo_michelle88]

@CalSleeper @CalSleeper
Will you provide refunds to trips this past weekend? Why should responsible and cautious members of the public who took action before the government stepped up be punished with no refund? Action and decisions need to happen quicker please.

[Michelle Young @yo_michelle88]

@CalSleeper @CalSleeper Any update on this?

[Michelle Young @yo_michelle88]

@CalSleeper If you change your terms and conditions today, surely those passengers who didn’t travel this weekend (less than 48hrs ago) should still be eligible to apply for a refund. Will @CalSleeper be a sympathetic company in these unnerving times ahead? Or will @CalSleeper be a bully?

[Michelle Young @yo_michelle88]

@CalSleeper @CalSleeper Will you provide refunds to trips this past weekend? Why should responsible and cautious members of the public who took action before the government stepped up be punished with no refund? Action and decisions need to happen quicker please.

[Michelle Young @yo_michelle88]

@CalSleeper @Nick_H45 Discussions aren’t happening quick enough. Will you refund people who have already missed out due to travel plan changes & corona? All travel companies are being accommodating but @CalSleeper is not. Safety should be your foremost concern, not keeping customer’s money.

[Michelle Young @yo_michelle88]

@CalSleeper @CalSleeper is being irresponsible by making it difficult for customers to delay their journeys. Help the gov., the NHS and the public by keeping people safe. If people want to delay their trips, full refunds should be offered. All other transport companies are doing so.