@ntelcare Good day for the past 1 week service has been epileptic and everytime I call your ccr, all I get is that there is a service maintenance in your area and your connect would be back within 24hrs. The first 24hrs is 9 days old now. @ConsumersNCC@NgComCommission
@SmileComsNGCare it is tiring that one only come here to complain rather than compliment your service. Network has been out since morning, customer care line not going through and dm not responded to. Cc @ConsumersNCC
@SmileComsNG@ConsumersNCC For 3 days either when I call your ccr or send you a dm, you keep asking for the same data & explaining what the problem is. Don't you guys work as a team & have details of pending issues or are they discarded once the chat ends which is why they don't get resolved? Sent the dm
@SmileComsNG@ConsumersNCC@NgComCommission this is the 3rd day @SmileComsNG network has been down without any explanation as to what is happening. All calls and dm's have not resolved anything and yet you can't deem it fit to communicate what is wrong with the network
@SmileComsNG what is happening as there has been no network for over 3hrs and counting. Can't reach your customer care also yet no information from you guys
@ConsumersNCC@SmileComsNG Even after giving 24hrs to resolve as they @SmileComsNG usual reply to complaints, yet they still have not fix the issue. Service has become unusable during the day
@SmileComsNG Your network has been one that goes off and on. Today has been worst as getting 2mins of constant network is not possible. @ConsumersNCC@NgComCommission kindly intervene as they also don't attend to customers through the provided platform
@SmileComsNG You don't respond to any means of contact you put out. I have had to subscribe to mobile data while I have a running unlimited plan with @SmileComsNG because there is just no network signal or the speed is crawling. Cc @ConsumersNCC@NgComCommission