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True believer of where there is a will, there is a way... #petrolheadintraining #teamLH44

[🇬🇧🇬🇧🇬🇧 @z3st24]

@ilovenostalgia Julia says (by Wet Wet Wet)

[🇬🇧🇬🇧🇬🇧 @z3st24]

@NOWHelpTeam I’m afraid I will have to do so, as I’m not sure how things add up. I rely on internet heavily & was left without one or two services for weeks, being fed with empty promises, resulting me leaving. Yet, trying to avoid paying “auto”-compensation.

[🇬🇧🇬🇧🇬🇧 @z3st24]

@NOWHelpTeam See below the explanation:
“You auto comp claim was declined as the order was provisioned on time.”
Also, if I don’t budge, I’m now threatened this being the final offer:
“So this is my final offer of credit please let me know if you accept or decline the £20 credit offered.”

[🇬🇧🇬🇧🇬🇧 @z3st24]

@NOWHelpTeam This morning:
“The reason I am offering you £20.00 credit is because your Auto compensation claim was declined.”

[🇬🇧🇬🇧🇬🇧 @z3st24]

@NOWHelpTeam Okay, I am back again… despite all the records & proofs, I’m just simply told that my auto-compensation claim was rejected. Without explanation! I requested the details & awaiting. The lingo & the £20 offer for weeks w/o service sound like a brush off. I’m seriously disappointed

[🇬🇧🇬🇧🇬🇧 @z3st24]

@NOWHelpTeam Thanks KH - I wish all of your colleagues were this helpful and efficient. It’s a task for tomorrow now, so more to follow… good night, hopefully your shift is up by now!

[🇬🇧🇬🇧🇬🇧 @z3st24]

@NOWHelpTeam Thank you KH. I just tried the link and it takes me to the login page - used my login details and nothing happens. Any suggestions on how to proceed please? Shall I reset or maybe my details are already seized?

[🇬🇧🇬🇧🇬🇧 @z3st24]

@NOWHelpTeam Hello KH, no I didn’t receive anything in writing (apart from the cancellation’s confirmation).
I was promised updates and follow-ups on the phone, but these promises never got fulfilled.

[🇬🇧🇬🇧🇬🇧 @z3st24]

@NOWHelpTeam Hello @NOWHelpTeam, I’m wondering how automatic your “auto-compensation” is. Outage reported on 12/10/22 and service wasn’t resumed even on 15/11/22, when I changed supplier. Call centre is full of empty promises, waste of time…

[🇬🇧🇬🇧🇬🇧 @z3st24]

@JonathanScott Shave, shave, shave pls 🪒

[🇬🇧🇬🇧🇬🇧 @z3st24]

@SthStaffsWater Thank you - will do so.

[🇬🇧🇬🇧🇬🇧 @z3st24]

@SthStaffsWater your online chat is constantly unavailable and your phone line’s automated message informs that you “observe the 2-minute silence for Remembrance Day” and cuts you off afterwards. How can you be reached?

[🇬🇧🇬🇧🇬🇧 @z3st24]

@simonsinek It’s true on many levels 🫶🏻

[🇬🇧🇬🇧🇬🇧 @z3st24]

@NOWHelpTeam Compensation after “two working days” of no service - so, it suggests there are no emergency engineers working over the weekend. I should hope it wouldn’t take as long to have the issue fixed…
Thanks anyway :)

[🇬🇧🇬🇧🇬🇧 @z3st24]

@NOWHelpTeam Will do so, although it’s me, who will need to invest time into this, and I still don’t know how I’d be working tomorrow. I guess there’s no compensation as everything will be blamed on OpenReach. Thx for your assistance, appreciated, but I’m still considering to leave.

[🇬🇧🇬🇧🇬🇧 @z3st24]

@NOWHelpTeam Thank you. Called again & yet again I got the brush off. Apparently, there’s a system outage & only I’m affected (weird!), the timeframe is tomorrow to have it fixed. Lady also told me she was not an engineer, so no further help. Not happy & will need to look into alternatives…

[🇬🇧🇬🇧🇬🇧 @z3st24]

@Hermesparcels @BBCWatchdog @WhichUK Happy to confirm that not only me, but many around stopped using @Hermesparcels or now called Evri. Rebranding won’t do the trick if your ignorance and staff remain the same. #AwfulCustomerService #BoycottEvri #BoycottHermesparcels

[🇬🇧🇬🇧🇬🇧 @z3st24]

Days of no show,just got my @TKMaxx_UK parcel by @Hermesparcels not only damaged, but repacked, dumped by the gate and £50 worth of goods missing. No way of getting in touch, all automated rubbish @Hermesparcels. @TKMaxx_UK you need to choose another courier, this is 2nd time now

[🇬🇧🇬🇧🇬🇧 @z3st24]

@Hermesparcels @BBCWatchdog @WhichUK 30/10/2020 was my 1st tweet & @Hermesparcels isn’t bothered to respond to a customer complaint since then. Quality! Given there’re plenty of similar complaints on your thread, I’m waiting… one day it might be my turn to get a response? @BBCWatchdog @WhichUK #BadCustomerService

[🇬🇧🇬🇧🇬🇧 @z3st24]

@SC_Leasing @RSPCA_official 🐈🐾👏🏻

[🇬🇧🇬🇧🇬🇧 @z3st24]

@dfds_uk Could you explain “the operational change to my booking” to a 4-hr earlier (and cheaper) sailing, yet still selling tickets to my original one? From Staffs to catch an 8am ferry is not feasible. Sent email, but only got another confirmation of my new 8am sailing. Thanks