Zoe Parenti

[Zoe Parenti @z_zrec]

@BarclaysUKHelp I wasn’t expecting a full reply until they have had time to process the complaint, but I was expecting acknowledgement of receiving my letters. I sent the first one 4 weeks ago but it was sent back to me by the bank. So I then resent two more 3 week ago.

[Zoe Parenti @z_zrec]

@BarclaysUK After shutting down my account which was an act of discrimination because I was not treated fairly. After spending 50 euros to send my complaint it has not been acknowledged. I also sent a letter requesting my history so I can file for my taxes, I have heard nothing back. Barclays is still holding all of my funds since the 4th July because they refuse to find a better solution to resolve the shambolic mess they have created @FinancialOmbuds @WhichUK @RNID #CustomerSupport #Urgent #Accessibility

[Zoe Parenti @z_zrec]

@BarclaysUKHelp It is not possible to all as I am totally deaf so I can’t use the phone, I don’t have text relay because I easily using emails as a way to contact Barclays but all of a sudden I can’t do that anymore and the online app which I have been shut out of.

[Zoe Parenti @z_zrec]

Those messages I my private messages are in relation to trying to get my money back. This issue I have highlighted today is separate from the money you are holding since 4th July. This post is about the fact that my complaint letters have not been acknowledged. Secondly I sent a letter under Barclays instructions 6 weeks ago in order to receive my banking history and again no response. This is one of the worst banking experiences I have ever had.

[Zoe Parenti @z_zrec]

@BarclaysUKHelp It was sent on 21st July, please refer to DM for code.

[Zoe Parenti @z_zrec]

@BarclaysUK On the 4th of July Barclays shut down my account account, leaving me unable to pay my UK taxes or file for my U.S taxes (because my banking history has been erased), along with a trail of problems too long to list. I was told to sign up for premier banking so that Barclays could communicate with me via email since I am totally deaf. Yet Barclays called me to warn me of the impending closure, which of course is as effective as talking to a brick wall. After their refusal to reopen my account in spite of this being Barclays fault I am in this position, I followed the instructions to claim my money back that Barclays are holding. They promised this would be done within 15 working days, it is now day 18 and I have not received a single penny or a single word in regards to to my funds that they are withholding. Not only have they mis-sold me a service for the last two decades which is an act of discrimination, you are holding my funds for a total of 49 days to date. How can this be legal? @financialombuds @RNID @WhichUK

[Zoe Parenti @z_zrec]

@BarclaysUKHelp

[Zoe Parenti @z_zrec]

@BarclaysUKHelp @BarclaysUK I have followed all the steps online. You told me I would receive my money in 15 working days. I have not received my money and it is now 18 working days.

[Zoe Parenti @z_zrec]

@brunoparenti ❤️

[Zoe Parenti @z_zrec]

@BarclaysUKHelp how can I post a complaint by letter from Spain ? I need a full address that is not a P.O address. Thankyou

[Zoe Parenti @z_zrec]

@BarclaysUKHelp @BarclaysUKHelp @Barclays This was the agreement we had. I have many emails from premier banking. No letters were received & the fact that you called many times is enough to know you did not take my deafness into account when you sent off a generic wave of letters & calls.

[Zoe Parenti @z_zrec]

@Barclays is still refusing to reactivate my account, although they are at fault for misleading me into believing signing up for premier banking would allow for better communication due to my deafness. They closed my account without properly contacting me. They are refusing to take responsibility which is causing a lot of stress. #@financialombuds @WhichUK @RNID @urgent #@qualitytopiallc #Accessibility

[Zoe Parenti @z_zrec]

@Barclays we had a clear understanding to communicate with each other via email after your bank told me I would receive better communication in light of my deafness. That is where I would expect to receive any important information, certainly not via phone calls. Letters aren’t always received.

[Zoe Parenti @z_zrec]

@BarclaysUKHelp

[Zoe Parenti @z_zrec]

@BarclaysUKHelp Are you confirming that it is an irreversible act to reopen an account that there is no one capable in all of Barclays in undoing this action? How will you derive all my history? Did you print off every single accounts history that you closed off on July 4th?

[Zoe Parenti @z_zrec]

@BarclaysUKHelp I should not have to wait 2-3 weeks to receive my funds while I accrue all kinds of penalties such as 7.5% interest on my HMRC taxes. Because you sold me the idea that premier banking would resolve any communication issues due to my inability to use the phone.

[Zoe Parenti @z_zrec]

Yes we have spoken at length but all that continues to happen is that you evade responsibility. You are at fault for the reason why my account was closed without my knowledge in the first place. I do not believe it is not within your capabilities to temporarily reopen my account.

[Zoe Parenti @z_zrec]

@financialombuds Thankyou, I will be in touch asap. Have a great day. Zoe

[Zoe Parenti @z_zrec]

@BarclaysUK I am profoundly deaf and a mother of 4 children. My account was closed without my consent, leaving me with no access to my money. Trying to call a deaf person on the phone is not effective. Please resolve this urgently! @FinancialOmbuds @WhichUK @RNID #CustomerSupport #Urgent #Accessibility