@hayu_CA I have an you keep directing me to Apple who o already spoke to. They have confirmed that this is a Hayu issue and they cannot refund me. Please give me access to what I paid for
Paid for a @hayu_CA subscription through @AppStore which does not work. @AppStore blames @hayu and Hayu blames Apple. Neither one will refund our money and we are left with nothing. Worst customer service experience due to issue between the companies. #CustomerService#theft
@hayuhelps You keep telling me to call @Apple - I already have and they confirmed this is an issue from your end. This is enough please give us access to our service or fix your issue with apple and stop blaming me the customer. There is nothing else I just want my subscription honored
@hayu@hayu_CA@hayuhelps - you keep DMing me to call apple and ask for a refund. I have already done this and they confirmed the issue is on Hayu’s end. Please give me access to the service we paid for. How am I as the customer responsible responsible for this issue?
@hayu_CA can someone help us? We have a confirmed subscription through apple that Hayu is not recognizing. We have paid and been charged for the year. Your team is offering us a free month and not getting us access to what we paid for? What is going on
@demybartman @getnanit It did - was out for about 4 hours but @getnanit does not update their status page to show when they are having issues. Support not being helpful in identifying how to avoid this or what action they are taking
@getnanit not working in the PM eastern time and has no live support team ? I’m a big fan of the product but very disappointed here and expect more when I pay a monthly subscription
#nanit