ZOE

Writer - Real/Fiction/Imagination

[ZOE @zoeworldorg]

@KenyaAirways @KQSupport
Please how long exactly does it take a customer to receive his refund from you? Kindly tell me how this works because I have met all your requirements but yet to receive my money close to six months now. You don't even reply to my mails and chats anymore

[ZOE @zoeworldorg]

Dear @KQSupport @KenyaAirways
It's strange how loyalty has no benefits at Kenya airways. I have been a loyal customer for years. Unfortunately it's quite regrettable that the one time I needed your support, I suddenly became insignificant.

[ZOE @zoeworldorg]

@KQSupport Dear @KenyaAirways @KQSupport ,
I have been a loyal customer of Kenya airways for years. Unfortunately it's quite regrettable that the one time I needed your support, I suddenly became insignificant.

[ZOE @zoeworldorg]

@KQSupport Dear @KenyaAirways @KQSupport ,
I have been a loyal customer of Kenya airways for years. Unfortunately it's quite regrettable that the one time I needed your support, I suddenly became insignificant.

[ZOE @zoeworldorg]

@KenyaAirways Dear @KenyaAirways @KQSupport ,
I have been a loyal customer of Kenya airways for years. Unfortunately it's quite regrettable that the one time I needed your support, I suddenly became insignificant.

[ZOE @zoeworldorg]

@KenyaAirways Dear @KenyaAirways @KQSupport ,
I have been a loyal customer of Kenya airways for years. Unfortunately it's quite regrettable that the one time I needed your support, I suddenly became insignificant.

[ZOE @zoeworldorg]

@KQSupport Dear @KenyaAirways @KQSupport it's been 1 week since you asked for my confirmation number and your team asked for my bank account details but until now I have not received my refund. This is 100+ days since the refund request was confirmed. I was told 30 days, this is 100+ days

[ZOE @zoeworldorg]

@KenyaAirways @AfricanAirlines Dear @KenyaAirways @KQSupport it's been 1 week since you asked for my confirmation number and your team asked for my bank account details but until now I have not received my refund. This is 100+ days since the refund request was confirmed. I was told 30 days, this is 100+ days

[ZOE @zoeworldorg]

@KenyaAirways Dear @KenyaAirways @KQSupport it's been 1 week since you asked for my confirmation number and your team asked for my bank account details but until now I have not received my refund. This is 100+ days since the refund request was confirmed. I was told 30 days, this is 100+ days

[ZOE @zoeworldorg]

@KQSupport @KenyaAirways Dear @KenyaAirways @KQSupport , I have not received any response from the DM I replied. Kindly revert.

[ZOE @zoeworldorg]

@KQSupport @KenyaAirways
At what point does one get to receive their refund? You said 40 days excluding weekends and this is 81 days excluding weekends. Every year, it's either one problem or another with your management. Please pay me my money.

[ZOE @zoeworldorg]

@KQSupport @KenyaAirways I have replied the DM

[ZOE @zoeworldorg]

@KenyaAirways @KQSupport Dear Kenya Airways, kindly pay me my money. All I need is my refund.

[ZOE @zoeworldorg]

@KenyaAirways Dear Kenya Airways @KenyaAirways
@KQSupport @KenyaAirways
After series of whatsapp messages and email, it has now become obvious that what was assumed to be a technical delay is infact a deliberate attempt to sideline my money probably just because of my nationality.

[ZOE @zoeworldorg]

@KenyaAirways @KQSupport giving me unofficial responses that does not even resonate with anything positive.
When I booked, it took them 2 days to release my ticket after confirming my payment and now to release my money has become another official difficulty for Kenya Airways management.
Dear Kenya Air

[ZOE @zoeworldorg]

@KenyaAirways @KQSupport May I remind your team that it is now 81 working days excluding weekends which is twice the maximum deadline you gave me for my refund. I have followed up many times than I can count and instead of getting my refund, all I get is a set of rude agents attending to me and giving

[ZOE @zoeworldorg]

@KenyaAirways @KQSupport Kindly make me understand how that after years of doing business with you(which I regret), I have suddenly become invisible that you cannot attend to a REFUND request I made over 4 months ago. You said my refund request would take 30 - 40 working days excluding weekends.