I've set off on a journey of education through content creation at the intersection of regenerative food-fibre-fashion. Articles, weekly newsletter, objective thoughts. With guides, courses and campfire chats to come. Follow me on @LinkedIn @LinkedInUK ⇾ https://t.co/ATx79JtkC8
@SouthernRailUK Well that’s what I’m saying, they didn’t seem to think they could help in the first instance and sent me on to National Rail - even though your team did in fact pass on the issue. They weren’t helpful or useful and took 3 days to respond.
@SouthernRailUK how come there’s a blank on 08/02 Amberley AMY - London Victoria VIC for the majority of the day? Is it a website glitch or are there rail works going on?
@SouthernRailUK Coming back to this. I did notify you of an issue with your website. Your customer service team told me to contact National Rail. Missed out on the rail sale. Had to spend time contacting & checking. Some sort of physical thank you would be appreciated @SouthernRailUK
@SouthernRailUK Thank you for the update. As I wasn’t able to book a ticket during the sale, perhaps because I highlighted the issue, Southern would gift me a voucher? 😬😀
@SouthernRailUK 5-20 day response time. I travel that day for work - 19 days away - so I hope to hear in good time so I can plan alternative if needs be.
@SouthernRailUK On your site and Trainline. It’s fine to travel to Amberley but then nothing back to London until 11pm-ish. National Rail notifies of works but only affecting around Watford junction.
@glencoemountain Oh great - just as it’s forecast to pick up with gusts in the afternoon, but perhaps it’s sheltered there actually. Look forward to it! Thank you for responding!
@glencoemountain just because I have to plan public transport and don’t want to arrive late on if your chairlift isn’t open, it’s getting a tad windy tomorrow 11/01 up top - is access chairlift still going to be open? Thank you!
@SouthernRailUK Missed this, but yes it was just as I messaged. Whatever time that was, I’d just gotten on the bus. Showed the driver your website and my ticket.
@SouthernRailUK your update says travel between Eastbourne - Brighton on 12 bus services at no extra cost due to disruption. Bus driver got arsey with me when I tried to explain and show your website. And even said I’d pay. Best if you communicate fully with the coaster service.
@LNER schedule check: 06/09/24 KGX-TBY says 15:27-18:08 is direct, but this service usually use different lines (via Darlington). Can you confirm because it’s the cheapest ticket available despite this being 7 weeks ago (why are your seats so expensive?)
@WestMidRailway Had to come here to read about this. Received an email saying my 19:13 Crewe-Euston on 4th cancelled, get a later train. But all services are now @AvantiWestCoast. I'm on the 17:26 from Penrith, maybe Avanti will let me stay on... I emailed but maybe quicker response here.