09Jess

[09Jess @09Jess1]

A5: I never thought servitiaztion could be so complex and I know there are still much more things about service I can learn.
#servitizationmooc

[09Jess @09Jess1]

A4: to improve the companies market
#servitizationmooc

[09Jess @09Jess1]

A3: Yes, I believe that relations are very important and companies need to have close interactions with other actors.
#servitizationmooc

[09Jess @09Jess1]

@aakessonmaria I believe sometimes it is better and more efficient to just focus on thing. Overring additional service can be time consuming.
#servitizationmooc

[09Jess @09Jess1]

A2: if the company focus on production and also overs additional service, it can cause difficulties.
#servitizationmooc

[09Jess @09Jess1]

A1: for the costumer, to have a good customer-company relationship
#servitizationmooc

[09Jess @09Jess1]

#servitizationmooc

[09Jess @09Jess1]

Yes we mostly get paid for the service, just the service has to be individually for each costumer
#servitizationmooc

[Servitization MOOC @servitizationm1]

@09Jess1 Could you earn money on your services? #servitizationmooc

[09Jess @09Jess1]

A4
It is interesting to learn more, and see service in different views
#servitizationmooc

[09Jess @09Jess1]

There we focus more on production, but also offer service for our customers.
Just the service is more about to have a good relationship to the customers, not to gain revenues
#servitizationmooc

[Maria Åkesson @aakessonmaria]

@09Jess1 #servitizationmooc Could you elaborate bit more on that?

[09Jess @09Jess1]

A3: disadvantage: expensive and time intensive
#servitizationmooc

[09Jess @09Jess1]

A3
Our service strategy is quality and innovation
#servitizationmooc

[09Jess @09Jess1]

A2: Yes, there we start with the basics than improve and advance the service. #servitizationmooc

[09Jess @09Jess1]

yes there is a difference
#servitizationmooc

[09Jess @09Jess1]

Yes there is a difference#servitizationmooc

[09Jess @09Jess1]

Yes I agree, servitiaztion is a process, which can include products with service#servitizationmooc

[Peter Magnusson @DrPMag]

@09Jess1 A1 #servitizationmooc but isn't servitization a process and what you describe is rather the outcome?

[09Jess @09Jess1]

A1: Not just to focus on costumer satisfaction, but also to produce goods which provide service
#servitizationmooc

[09Jess @09Jess1]

#servitizationmooc