matt thompson

[matt thompson @17thompson]

Hi all,

I am hosting a charity raffle to raise money for @ParkinsonsUK and @dementiaforward which includes 2x Patrons Hospitality for this years Open (to watch Rory win!) worth over £2k! Tickets are £10 and every ticket bought will be matched by the company I work for. ❤️

[𝐌𝐎𝐎𝐑𝐓𝐎𝐖𝐍 𝐆𝐎𝐋𝐅 𝐂𝐋𝐔B ⛳️ @MoortownGC]

Course is looking spectacular at the moment 👏👏

[matt thompson @17thompson]

@MoortownGC @MikeHyde Wow 😍

[matt thompson @17thompson]

@virginmedia Post…,post. What’s wrong with Electronic mail that is free and instant and no excuse (which you will make) of ‘we never received your cancellation request’! More money to spend cancelling #impossibletocancel #entrapment #fatcats

[matt thompson @17thompson]

@virginmedia SHOCKING. Tried to cancel services providing 30 days notice, hour later to be told system is down, promised call back, nope, called again, hung up on, called again, note added to cancel as system down, checked, no note and hung up on!@MartinSLewis @financialombuds

[matt thompson @17thompson]

@virginmedia What is this, death by questions. Just allow people to email in their cancellations and then we wouldn’t have this problem. No one ever called back, ever and which to me paying more money for a service I didn’t want because your cancellation methods are appalling

[matt thompson @17thompson]

@virginmedia No and when we spoke to the complaints team, they said to call back, fed up to be honest.

[matt thompson @17thompson]

@virginmedia Finally cancelled after a ridiculous amount of calling (hours of my life gone, thank you). I told you I wanted to cancel, your system was down and took a WEEK since then of calling, chasing to ‘officially’ cancel and have been charged for that week #appalling #entrapment #fatcats

[matt thompson @17thompson]

@virginmedia How about an email address? That way proof of cancellation is black and white, or would that be too easy!! Post haha, ‘we never received your letter Mr Thompson’. Phone calls, hung up on or call back. #yourjokingright

[matt thompson @17thompson]

@virginmedia It is not the wait times that are the problem, it’s when you are hung up on several times including your complaints department, unable to process cancellation requests as the ‘system is down for hours’, no call backs, no email address to cancel and no sympathy. #entrapment

[matt thompson @17thompson]

@virginmedia @virginmedia constantly told to call back as no one wants to deal with either our complaint (even complaints team) or the fact we want to cancel. Why do we have to call 8+ times and spend hours to cancel a service we don’t want? #entrapment #appalled #shockingservice #neveragain

[matt thompson @17thompson]

@Ofcom Thank you @ofcom. We have completed the form. @virginmedia is a disgrace.I will never use them again and tell everyone how we were treated. Raised a complaint to their complaints team, told to call back 😂. Passed around! #circus #nocare #noservice #joke #neveragain #entrapment

[matt thompson @17thompson]

@virginmedia SHOCKING. Tried to cancel services providing 30 days notice, hour later to be told system is down, promised call back, nope, called again, hung up on, called again, note added to cancel as system down, checked, no note and hung up on x2!@financialombuds @Ofcom

[matt thompson @17thompson]

@CarolGilmore32 @harrogate_david @jet2tweets @BBCNews @BBCRichardM Thanks Carol. Didn’t provide an email to send to and no live chat popped up when on their website. After 2 hours they finally answered and refund will take 5-10 days.

[matt thompson @17thompson]

Flights cancelled by Jet2 and moved to an inconvenient time, 12 flying ,£3k fare. Jet2 suggest I cancel for a refund online, can’t do this anywhere!! Currently on hold for 1 hour and 27 mins and counting to get a refund!! Sort it out @jet2tweets Embarrassing service

[matt thompson @17thompson]

@harrogate_david @thierryhawley @m_donners Princess Sophia would love that colour ❤️

[matt thompson @17thompson]

@jimBradley08 @pnefc Someone needs to get into management 👊🏻

[matt thompson @17thompson]

@mrjakehumphrey Wow! Loved watching you on formula 1, such a loss when you left but congratulations on loving your dream. Inspirational

[matt thompson @17thompson]

'Everyone can be more tolerant, a little more educated' https://t.co/fwasfzY5vX via @BBCSport