@dolphin4321@ShieldVoC We are so sorry for the frustration and poor experience you had! We are only able to offer certain discounts when insurance is applied, as stated in our agreement with partnering insurance providers. We can replace your order with your benefit applied! Please give us a call.
@CallMeJace We are so sorry for the confusion! We're unable to combine rebates or other discounts with your insurance benefit, so it appears that in your case, keeping those discounts would save you more than your benefit. Please give us a call with any questions!
@CyrusLi19 Oh no! We're so sorry for the trouble. You're covered by our guarantee, so we'll be happy to replace a lost package. Please DM your email address to us and we'll get this taken care of!
@EverydayBrad We're so sorry for the frustration! Believe it or not, most medical offices still use fax machines as primary ways of communicating about patient records. If you have a copy of your prescription, feel free to text that to us at 41800 and we'll be able to release your order now!
@Tdub823 Oh no! We're so sorry for the frustration. Please send us a DM with the email address on your account and we'll refund that expedited shipping fee. Thanks!
@_Annie_Green_ We're sorry for any frustration or confusion! We never add on processing or other fees, and all orders come with free standard delivery! The only extra fee you may see is any state tax being added or if you choose an expedited shipping option. Let us know of questions you have!
@QueenHelene1 We're so glad that you've had positive experiences with us in the past! We currently offer some types of Rigid Gas Permeable lenses, but are always looking for ways to improve. Thanks for the feedback!
@HeatherKnwsBtr We are so sorry for the disappointing experience. We'd love to make things right and resolve any problems! Our DMs are open if you'd please send us your email address or order number, and we'll take a look at your situation.
@NvrDuplicated88 We're so sorry for this poor experience. We guarantee all lenses, so we'll send you replacements for any contacts you had trouble with. Please just reply to our DM and we'll get you taken care of!
@jaylove089 Our mission is to make vision care simple and accessible for everyone. We will happily price match your eye doctor, so you can get a lower price along with our Gajillion Percent Promise. Just give us a call to get it set up!
@pkoe_7 We're sorry for any frustration! 25% off for new customers was a 3-day flash sale, but we always offer a 20% discount for first-time orders. We'll be doing more flash sales for new customers in the near future, so keep an eye out!
@BHartley4144 We're so sorry for the frustration and lack of transparency there! We hope you get your lenses today, and please let us know if there's anything we can do to help!