Issues & Response Unit.

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[Pinky Shiku @PinkyShiku]

@KenyaPower_Care Hello, my current meter reading is 6100.57 as at 1 August 12.46pm. As per your bill your current reading says 8083. Kindly send me the correct bill so that I can settle thr bill on time. Check DM for photo evidence. A/C 23591332

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[s1r_kay @s1r_Kay]

@amerix @KenyaPower_Care I think @KenyaPower_Care in kware beats mumias in incompetency. Hawa wasee watafutiwe compe tbh.

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[fahim_mulati @fahimwaf]

@KenyaPower_Care 54601359158 Donholm phase 8 no electricity it's been 26 hours of waiting and promises

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[Moses Odhiambo @mosestein]

Hey @KenyaPower @KenyaPower_Care , We have reported a transformer failure - ref no 15636090. No action yet 17 hrs later!!!

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[Hollicana @Paulinewanjiruw]

@wanjalizz @KenyaPower_Care Is your power back?

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[_BUSH_ @kevin_thiongo]

@KenyaPower_Care I can’t buy tokens at all for Acc 14402476858 jameni.. kindly check on that immediately

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[Isaac Kibet @Izohchumo1]

@KenyaPower_Care Confirmed. KES 100.00 sent to KPLC PREPAID (TOKENS) for account 37193557255 Ref A170DD3BAC871 30 Jul 2026 at 10:12 EAT charges 0.00 KES

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[PinxWinx @bellewnx]

@KenyaPower_Care 37500337 has no power. Syokimau-Katani Road

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[GoldPalmer @guzmahnn]

@KenyaPower_Care major parts of dagoretti high school and matini area without power since yesterday

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[Penina muhando @PeninaOwiti]

@KenyaPower_Care UH1531YAIB Confirmed. Ksh100.00 sent to KPLC PREPAID for account 14107068323 on 1/8/26 at 12:15 PM
where are my tokens?

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[Penina muhando @PeninaOwiti]

@KenyaPower_Care @KenyaPower_Care please respond its urgent

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[Your__Doctor @Ian__kimani1]

@KenyaPower_Care Good afternoon power outage since morning Naivasha Viwandani

[Issues & Response Unit. @1KenyasPower_DM]

@DennohGathu @KenyaPower_Care Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[Mwapahe @_CaptBarbossa]

Kenya power you guys are not fair! I have had no power in my house since yesterday night and in your "app" its saying ati the issue is resolved.
@KenyaPower_Care

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[K A. @YungYeezy_Ke]

@KenyaPower_Care Still no power yet it has been actioned and closed? How?

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[Alex Aleki @NgeneAlex]

@KenyaPower_Care Hi. Kindly confirm if the number i have provided in the DM if it is your number. Nimepigiwa simu.

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[gentle_kev @K3Mras]

@KenyaPower_Care @KenyaPower please check DM we have not had power since last night

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[Alex Aleki @NgeneAlex]

@KenyaPower_Care Hi. Check DM.

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[FATII FATII @Dumashi]

@KenyaPower_Care Hello. 14107282577 there is NO POWER at this account… kindly restore. SouthC area… not on the planned list

[Issues & Response Unit. @1KenyasPower_DM]

Hello there 👋 Apologies for the inconviniences encoutered, please follow us back to allow us rectify this issue via DM, Thank you.

[Dennis Obuna @DDesnee]

@KeEquityBank @KenyaPower_Care @KenyaPower I bought tokens through equity but haven't received.Confirmed. KES 100.00 sent to KPLC PREPAID (TOKENS) for account 46201765578 Ref AB11E739D99F9 30 Jul 2026 at 13:39 EAT charges 0.00 KES Kenya power has referred me back to you..