Governments need more empowered product teams. Seems obvious. And yet too many digital services units are complicit in creating more disempowered project teams.
@onepeloton You told me to factory reset my Peloton to fix a software issue, and now I’m permanently stuck at the activation screen. And it turns out you knew there was an activation bug since 21 Aug but have still not fixed it. You have no idea what you’re doing, do you?
@AirCanada@Aeroplan I just sat waiting in your telephone queue for 30 mins and then you disconnected my call 'due to a technical reason.' How about a callback?
@EloiseMKS You might try @Justice_Digital - get in touch with @mottlehen as it looks like they’re on the hunt for someone like you right now https://t.co/ILPsfWlwFD
@aaronsnow@taradmcguinness @hanaschank @bellmar A book on aging computer systems called ‘kill it with fire’ and sporting a dumpster fire on the cover. I’m in.
@BestBuyCanHelp@BestBuyCanada I ordered a Wolf Gourmet Countertop Oven from your Vancouver Cambie store which you delivered damaged. A live chat and a phone call later and your team insist that I have to trek to the store to return it and arrange an exchange. Terrible service.
Want to fix the hard stuff? Join us to lead the digital transformation of the MoJ’s finance and HR services (so our 75k staff can focus on helping the public). It may not be shiny - but it’s where the real, long term organisation transformation happens! 💪 https://t.co/LDppjmfrS0
Governments need more empowered product teams. Seems obvious. And yet too many digital services units are complicit in creating more disempowered project teams.