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No longer active

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Governments need more empowered product teams. Seems obvious. And yet too many digital services units are complicit in creating more disempowered project teams.

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.@bestbuycanada delivered a damaged stove today and are saying they can't deliver a replacement until Dec 27. Surely there's a way to put your mistake right @BestBuySupport and avoid ruining Christmas for our whole family? @BestBuyCanHelp #ronwilson #mattpovse #jasonabrams

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@onepeloton You told me to factory reset my Peloton to fix a software issue, and now I’m permanently stuck at the activation screen. And it turns out you knew there was an activation bug since 21 Aug but have still not fixed it. You have no idea what you’re doing, do you?

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@AirCanada @Aeroplan I just sat waiting in your telephone queue for 30 mins and then you disconnected my call 'due to a technical reason.' How about a callback?

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@EloiseMKS You might try @Justice_Digital - get in touch with @mottlehen as it looks like they’re on the hunt for someone like you right now https://t.co/ILPsfWlwFD

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@CricketBadge shout out to #teamcanada and #jazzyoldham from some big Vancouver fans #proudparents

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@tomskitomski @timolloyd @neillyneil @AlisonLDaniels A decade ago and 5,000 miles away. Fond memories. Good times.

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@JeepCanada love the 4xe but when will it be available in nacho or chief in Canada?

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@aaronsnow @taradmcguinness @hanaschank @bellmar A book on aging computer systems called ‘kill it with fire’ and sporting a dumpster fire on the cover. I’m in.

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@daeaves Some good stuff going on in Alberta - I'll DM you

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@gordonr @rumon @H2cents @_jpfournier @firebethfox @PattonDana @honeygolightly @mskatiebenjamin @dbhume @bneuf @TallPolitical @jessmcmullin @sagecram Count me in ;)

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@hondanhon @cydharrell My imperfect go-tos are ‘digital thinking’ and ‘Internet era skills’

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Weekend reading in a drizzly Vancouver courtesy of @cydharrell and @schwartz_cio

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@BestBuyCanHelp @BestBuyCanada I ordered a Wolf Gourmet Countertop Oven from your Vancouver Cambie store which you delivered damaged. A live chat and a phone call later and your team insist that I have to trek to the store to return it and arrange an exchange. Terrible service.

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@honeygolightly @kathytpham @jukesie @aaronsnow @flenguyen @ayushikroy Looking to get something in place ASAP in Alberta... game for reuse and collab wherever possible 👍

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@honeygolightly @ToferC @johncutlefish @mskatiebenjamin @kathytpham @ayushikroy @spncrd Definitely have thoughts though semi-off grid today but count me in for any future convo ;)

[Helen Mott @mottlehen]

Want to fix the hard stuff? Join us to lead the digital transformation of the MoJ’s finance and HR services (so our 75k staff can focus on helping the public). It may not be shiny - but it’s where the real, long term organisation transformation happens! 💪 https://t.co/LDppjmfrS0

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@tashclarke73 File with things I shall* never read again

*I am using the convention 'shall' to place a requirement on my future behaviour

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Following a period of new digital hope, the bureaucracy continues to strike back. It is a dark time for users. https://t.co/aXvboAd52p

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+1 to this from @BootsSapphire today:

"My favourite new technology is HUMANS!"

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@mskatiebenjamin @honeygolightly I think you should!

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Governments need more empowered product teams. Seems obvious. And yet too many digital services units are complicit in creating more disempowered project teams.