@evmzone@jagograhakjago@CimGOI @BISgovIndia @cpgrams@nch1915
Please look into this serious customer safety issue. This is not just an out-of-warranty case but a potential lithium battery safety risk.
Raise this matter as a consumer safety concern with the appropriate authorities. Consumers can seek redress through the National Consumer Helpline if a company does not resolve a grievance.
National Consumer Helpline
I sincerely hope EVM India values customer safety and resolve
If I do not receive a satisfactory response within the next 7 days, I will be compelled to:
Share my complete experience, photographs, and email communication on social media.
File a complaint with the National Consumer Helpline and, if necessary, the Consumer Commission.
If I do not receive a satisfactory response within the next 7 days, I will be compelled to:
Share my complete experience, photographs, and email communication on social media.
File a complaint with the National Consumer Helpline and, if necessary, the Consumer Commission.
I respectfully request EVM India to reconsider this case as a product safety issue rather than just a warranty issue. I expect a fair resolution, whether in the form of a replacement, goodwill support, or any other appropriate action.
I respectfully request EVM India to reconsider this case as a product safety issue rather than just a warranty issue. I expect a fair resolution, whether in the form of a replacement, goodwill support, or any other appropriate action.
A lithium battery swelling to this extent without any misuse is a serious safety concern that deserves proper investigation, not a simple warranty rejection. Lithium-ion batteries can overheat, swell, and present fire risks if they fail.
Evmzone
A lithium battery swelling to this extent without any misuse is a serious safety concern that deserves proper investigation, not a simple warranty rejection. Lithium-ion batteries can overheat, swell, and present fire risks if they fail.
Evmzone
I was simply informed that the product is out of warranty, and therefore no replacement would be provided. My concern is not only about the warranty. It is about customer safety.If this battery had exploded and caused injuries or property damage, who would have been responsible?
I was simply informed that the product is out of warranty, and therefore no replacement would be provided. My concern is not only about the warranty. It is about customer safety.If this battery had exploded and caused injuries or property damage, who would have been responsible?
During our phone conversation, your representative acknowledged my concern and assured me that the matter would be discussed internally and that I would receive assistance.However, after waiting for your response,
During our phone conversation, your representative acknowledged my concern and assured me that the matter would be discussed internally and that I would receive assistance.However, after waiting for your response,
The battery became dangerously hot, and I feared that it could catch fire or explode at any moment. To protect myself and others from a possible accident, I immediately disposed of the battery.
The battery became dangerously hot, and I feared that it could catch fire or explode at any moment. To protect myself and others from a possible accident, I immediately disposed of the battery.
My EVM 10000mAh power bank developed a severely swollen battery, and the casing opened on its own. As you can clearly see from the photographs, this was not normal wear and tear. The device was not connected to a charger when the battery swelled.
My EVM 10000mAh power bank developed a severely swollen battery, and the casing opened on its own. As you can clearly see from the photographs, this was not normal wear and tear. The device was not connected to a charger when the battery swelled.
Subject: Consumer Safety Concern – Swollen EVM Power Bank Battery & Unsatisfactory Resolution
Dear EVM India Team,
I am extremely disappointed with the way my complaint has been handled. @jagograhakjago@CimGOI@consaff@Vishal
Subject: Consumer Safety Concern – Swollen EVM Power Bank Battery & Unsatisfactory Resolution
Dear EVM India Team,
I am extremely disappointed with the way my complaint has been handled. @jagograhakjago@CimGOI@consaff@Vishal
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