@bookingcom Yes, https://t.co/jVcySZfSQd took payment and still has it because the hotel is non-refundable. The hotel will not cancel the booking. After a month of calls and emails, you're basically saying it's tough even though it was your website that said booking is no longer available.
@bookingcom@panquechido Took my money, though, eh? The website said "booking not available," but you took the money, so I double-booked! Oh, and the booking does not have a cancellation option on it... Well, sort your website out.
So https://t.co/jVcySZfSQd says, "Unfortunately, this room is not availablenow," in an error message. So you book another room only for them to book that room and not tell you? Two rooms booked, thanks a lot! Oh, of course, they could not refund me. Oh no! @bookingcom