I bet one person. whoever is making posts or scheduling them could take an hour to respond to messages. I'd rather have a 24 hour wait time than get an instant response from a bot
I get it if there are 1k+ DMs a day.. but for a brand whose job is based around in person events... seems crazy to me.
Hey @Airbnb thanks for screwing my wife on her birthday. She had a placed booked for months. You cancelled it and now everything is double the price and you won’t cover it. Real great customer service. Appreciate no help you scumbags.