@KuCoinUpdates It has been almost a month since I opened this ticket and there is still no resolution. I keep getting scripted answers and response times take close to 4 days. This is ridiculous. I simply want my funds reimbursed that were wrongly taken when my stop loss was ignored. #kucoin
@KuCoinUpdates The only response (when I finally get one) I’m getting on this, is that I don’t understand how mark price works. I have been using KuCoin for 3 years, I fully understand. I have a screen shots of stop loss being ignored that I can share with all of Twitter if I am not reimbursed
@KuCoinUpdates 2841549 is the case number. The only response I got (response time are averaging around 3-4 days), was being told I basically don’t know what mark price is. I have screenshots showing the mark price was ignored and the stop loss didn’t trigger. This is absurd and unethical
@kucoincom@KCCOfficialTW@KuCoinFutures@lyu_johnny is it just me or out KuCoin futures a huge scam? I got liquidated today because my stop loss was ignored. Doing a test now and look at the screenshot below. Completing ignoring my stop loss again….
@CryptoEater3@KuCoinModchat I messaged them but do they reimburse or do anything about it? That seems criminal to not act on an order we place and just take the liquidation money. Since mine didn’t trigger, I lost $400 when I got liquidated. Why even have a stop loss
@ichimokudoc Might wanna change your name to IchimokuDumbass. News doesn’t matter 😂 if FOMC was .50 then it’s full on tank, if it’s 0 or even .25 then it’s up. You about to learn the hard way. News definitely matters
@KuCoinModerator@lyu_johnny You get this message every time you try to chat on the app and the emails take forever. The money being added to my account for KuCoins negligence is taking forever and might not even happen. Can someone please help solve this. This is crazy $kucoin @kucoincom
@KuCoinModerator@lyu_johnny After almost 2 weeks and not receiving the funds, I just received another message that it would be 7-14 working days before I did. It seems like the same message I first received.. this is unacceptable. will I ever even get the funds?? #kucoin
@ypcljay@CastilloTrading Agreed. It’s already been tested quite a bit. The more it test, the weaker it’ll get. Think we need to see the push up here and hold.