Adrian Richardson

Personal account. Not the views of my employer. Insta: Adey9999 SC: Adey999

[Adrian Richardson @AdeyR101]

@BootsUK is there a problem with redeeming points still we’ve tried to use our points twice and been denied

[Adrian Richardson @AdeyR101]

@Special1Royal I have followed back

[Adrian Richardson @AdeyR101]

@RoyalMail your delivery man didn’t leave his hand break on and his van has gone down the hill and damaged property. He’s driven off. I’d like a response from the local Basingstoke manager today

[Adrian Richardson @AdeyR101]

@volvocars when are you going to provide details on update to the EX30 and how you are going to make good the fact that hundreds of people have a car that is not fit for purpose? You still haven’t even given details of what rights we have in any additional expenses we incur

[Adrian Richardson @AdeyR101]

@tsb any idea when we will be able to access our money? My child’s nursery fees are due @BBCBreaking @MoneySavingExp @SkyNews @SkyNewsBreak

[Adrian Richardson @AdeyR101]

@BBCBreaking

[Adrian Richardson @AdeyR101]

@British_Airways we tried to check in at the 1st wing today for a flight at 7:00 tomorrow, was told day before check-in isn’t available until 18:00 despite your website saying it is earlier. What is correct?

[Adrian Richardson @AdeyR101]

@British_Airways the @EscapeLoungesUK at MAN sat me somewhere and then decided 1 hour later that cash paying customers take priority and made me move during a work call - how is this a service?

[Adrian Richardson @AdeyR101]

Brilliant service recovery @British_Airways on BA1433 today until baggage reclaim when Maggie was both unhelpful and rude. Shouting at your customers “ yes” then “fill a form or do it online” really no point in having a human being offering assistance

[Adrian Richardson @AdeyR101]

@Avis we’ve spent nearly 90 minutes trying to get through to Edinburgh airport about damage already on our car at pickup but nobody answers. We’ve taken pics but how is this a service?

[Adrian Richardson @AdeyR101]

@British_Airways where are the bags from BA1441 - later EDI flight landed an hour after and their bags are coming off

[Adrian Richardson @AdeyR101]

@MoltonBrownUK I’m trying to place an order on your website logging in but it does seem to be recognising me as a reward account - will I get the spend credited?

[Adrian Richardson @AdeyR101]

@HastingsDirect we have an online policy for our car, need to change it to our new car but as it’s a new car when we enter the reg it isn’t recognised - what do we do? There is no facility to contact you

[Adrian Richardson @AdeyR101]

@British_Airways your flight #1405 tonight led by Kaye shows just how good you can get even the shortest of experiences

[Adrian Richardson @AdeyR101]

@British_Airways No I was in flight 1407 and apparently we were late because the aircraft arrived late into Heathrow from its previous rotation…..

[Adrian Richardson @AdeyR101]

@British_Airways seemed a completely different airline tonight on #1407 Rushed service & apparently we’re late because the inbound flight to LHR landed late. I don’t get how you can’t get consistency 😡

[Adrian Richardson @AdeyR101]

@British_Airways great onboard service today on #1382 & #1407 days like this you reaffirm why it’s worth flying you

[Adrian Richardson @AdeyR101]

@NissanUK we’ve waited six months for a brand new car and your dealer has delivered the wrong car - how is this a service @WhichUK @MoneySavingExp

[Adrian Richardson @AdeyR101]

@British_Airways is there an issue with exec club access? Can’t log on and getting this reply.

[Adrian Richardson @AdeyR101]

@British_Airways did you know your MAN club pax are waiting 20mins to get into the @EscapeLoungesUK and then are being shoved in a corner with no sockets so that other customers can use tables - how is the productive for people who need to work