Affinity Water 🦆

💧 We're the largest water-only supplier in the UK
💧 Here daily from 8am-6pm to help with water supply queries & Monday-Friday from 9am-5pm for account queries

[Affinity Water 🦆 @AffinityWater]

We've announced a Temporary Use Ban (hosepipe ban).

Find out all details, including the full list of restrictions, exemptions and FAQs: https://t.co/6K5rnXkMkb

[Affinity Water 🦆 @AffinityWater]

@stephenheggie @BBCNews Good afternoon, please message us privately so we can look into the leaks you have reported. thank you.

[Affinity Water 🦆 @AffinityWater]

@McKinlay5 @BucksCouncil @Bucks_Highways We would need more information in order for us to investigate so please privately message us. Thank you.

[Affinity Water 🦆 @AffinityWater]

@Bucks_Highways @McKinlay5 @BucksCouncil Good afternoon, please message us privately and we can investigate this for you!

[Affinity Water 🦆 @AffinityWater]

If your circumstances have changed and payments feel harder to manage, support is available. Find out how we can help.
👉 https://t.co/QYZMHQWedK

[Affinity Water 🦆 @AffinityWater]

@bev_ja Good afternoon, the traffic management team will be attending some point this afternoon/ evening to remove the traffic management as our permit ends tonight. Thank you.

[Affinity Water 🦆 @AffinityWater]

@DoctorPfeff Good afternoon, we would not know this unfortunately. At the moment we are prioritising the investigations and repairs of leaks and bursts along our network, but we cannot do this without a permit from the local council. This is the date they have provided us for the repair.

[Affinity Water 🦆 @AffinityWater]

@gdaviesphoto Good morning Gareth, thank you for your message. We are currently on site down Debden Road repairing the burst water main. This was dealt with urgently. The reference for the repair is CE-5674352. Thank you,.

[Affinity Water 🦆 @AffinityWater]

We've announced a Temporary Use Ban (hosepipe ban).

Find out all details, including the full list of restrictions, exemptions and FAQs: https://t.co/6K5rnXkMkb

[Affinity Water 🦆 @AffinityWater]

@dalethamesW Good morning, as we are unable to see any previous message or photographs, please send a private message. Thank you - Nadene

[Affinity Water 🦆 @AffinityWater]

Falling behind on payments can happen to anyone. If you're in arrears on your water bill, we can work with you to find a manageable solution.
👉 https://t.co/9Z5exV2fzk

[Affinity Water 🦆 @AffinityWater]

@hound_al @Feargal_Sharkey Good morning, if you suspect mis-use of a fire hydrant you can report the businesses using them here: https://t.co/b9JYFLp4O2

Regarding the leak, please message us privately so we can look into this for you, thank you.

[Affinity Water 🦆 @AffinityWater]

@litter_lady @Feargal_Sharkey @We_OwnIt Good morning, thank you for this image. I have raised a job for our technician to investigate the leak before the end of the day tomorrow! Thanks again.

[Affinity Water 🦆 @AffinityWater]

@zeno001 I will feed this back to the team. Let me know if you have any further queries. Thanks, Lisa

[Affinity Water 🦆 @AffinityWater]

@ds_fletch @BBCNews @DailyMail @itvnews Good morning Sara, this is disappointing to see, please message us privately so we can investigate this and raise the necessary job as soon as possible! Thank you.

[Affinity Water 🦆 @AffinityWater]

@litter_lady @thameswater @Feargal_Sharkey @We_OwnIt Good morning, this would be a Thames Water leak, as we do not supplier this area. Thank you. @thameswater

[Affinity Water 🦆 @AffinityWater]

@tra14cy Hello, please send us a private message with your customer details, and we can help you. Thanks, Lisa

[Affinity Water 🦆 @AffinityWater]

@Jennife38766002 Good afternoon Jennifer, please message us privately so we can investigate this for you! Thank you.

[Affinity Water 🦆 @AffinityWater]

@minola4 Good afternoon, this is very disappointing to read! I am very sorry this was the experience you had with us! If your query was not resolved over the phone please message us privately as we are more than happy to help! Thank you - Freya.

[Affinity Water 🦆 @AffinityWater]

If someone in your home needs extra support, our Priority Services Register can provide tailored help such as alternative formats, password protection and priority in emergencies.

👉 https://t.co/GK2HwDkskb

[Affinity Water 🦆 @AffinityWater]

@zeno001 Hi Alan, the screenshot shows the wording 'in credit' and the minus symbol, which means the account is in credit. Please let us know if you have any other questions.

[Affinity Water 🦆 @AffinityWater]

@orpip_3 @Feargal_Sharkey I am more than happy to investigate and give you an update on the leaks.