2020 was a crazy year, but one of the BIGGEST shifts is how major Corporations pulled back their customer support infrastructure even further.
One of the most egregious offenders is @Uber_Support, who's lack of professionalism & resolution sets the bar (onto the floor).
A 🧵...
If there is a “promo code” section at checkout, I will spend up to 30 minutes searching for a coupon code that might get me $.50 off my online order… it’s worth it to me every time.
Wow…I remember finding my voice on Twitter 13ish years ago. I remember @TimmyWood complimenting my twitter account & being so incredibly flattered. Now Twitter is too scary for me & I feel like I’ve used up all my creativity & I wish @TimmyWood were here. #MyTwitterAnniversary