An Mpesa agent in Kapsabet has lost 243,000 in 5 MINUTES
This is how it happened.
A man walked into her shop. Asks if she can deposit 243,000 to his Mpesa Account.
The agent checks her float and finds only 30,000.
She borrows/ outsources additional 213,000 from another agent to serve the customer who hands over 243000 to her for onward deposit to his Mpesa wallet.
She counts the money and confirms the amount.
The agent' initiates the transaction, -inputs the customer's ID and Mobile Number....
Fisrt attempt failed. Reason.....she had input wrong number.....
Second attempt........ similar details provided by customer but transaction failed!
Third attempt..... Same details,transaction fails
Fourth attempt.... same details, transaction failed.
No transaction message from safaricom..
Customer demands his cash back.
Mpesa attendant hands back money 243k .
Mans walks out....
Minutes later, she checks balance.... only 58 bob left... yes you heard me....only 58 bob
Calls safaricom Customer Care....
Reply? Money withdrawn 5 minutes ago!.
Anyway
Mpesa agents tuwakumbuke kwa maombi
They go through alot
1. You take a loan of KSh 400,000 to help buy a car worth KSh 700,000.
2. You faithfully pay KSh 30,000 every month. After some time you have paid KSh 300,000.
3. Unfortunately, you lose your job and miss one month’s payment.
4. The microfinance repossesses your car and threatens to auction it.
5. You plead with them. They tell you to pay KSh 150,000 to restructure the loan. You borrow from a shylock and pay.
6. They restructure the loan. It is extended to 3 years. You now pay KSh 25,000 per month.
7. You resume payments. You manage to pay for another year. Then things get tough again.
8. By this time you have paid KSh 700,000 in total. Yet you still owe KSh 600,000.
9. They repossess your car again. They value it at KSh 250,000 and sell it.
10. You are left with a balance of KSh 350,000. Interest keeps accumulating.
11. You take other loans to clear the KSh 350,000.
12. In the end, the KSh 400,000 loan costs you almost KSh 3,000,000. You lose the car. You lose your peace of mind.
Machoos.
@Zuku_WeCare@ZukuHome You've never refunded me this amount from Feb 2019, just when I thought you had improved...boom another disappointment!
It's another refund I'm chasing after you failed to deliver an installation.
This time I'm not letting this go.
Mmenizoea.😏😏
@Zuku_WeCare how long does it take to get a refund?
I have been waiting since February 2019 for the same to be effected. Each time with the same response, "we're looking into it, we shall get back to you." How much longer do I have to wait? I need clear timelines!