Alwin Raut

Data Expert

[Alwin Raut @AlwinRaut]

@TMCaTweetAway @TMCsmartcity @CMOMaharashtra @PMOIndia @mieknathshinde @AUThackeray @nareshmhaske @AjitPawarSpeaks @DigiThane Submitted complaints at TMC, SRA Thane office and Naupada Prabhag Samiti.

[Alwin Raut @AlwinRaut]

@amazonIN Amazing service from Amazon. The product was handed over to your delivery partner 2 weeks ago, yet the refund seems to be on a world tour. At this rate, the refund might arrive before the next solar eclipse. 🙃
#Amazon #RefundDelay #CustomerExperience #OzoneSafeLocker

[Alwin Raut @AlwinRaut]

@amazonIN @AmazonHelp @AmazonHelp Return for Ozone 5.28L Digital Safe Locker (Order #408-9437677-8991535, Tracking ID 630563729270) was collected from my Thane residence on 12 Oct at ~9 PM, but 3+ days later there is still no pickup confirmation or tracking update. Customer service only raised a form with a 13-day wait. Please urgently confirm custody, provide current status, refund timeline (₹3,880), and a case/reference number. I have CCTV evidence of the pickup if required. #AmazonIndia

[Alwin Raut @AlwinRaut]

@AmazonHelp @AmazonHelp @amazonIN @amazon @AmazonHelp Please let me know if you can assist, or should I take your silence as acceptance of the fact that your delivery logistics partner is not handing over returned products to Amazon custody and is instead causing unnecessary trouble for customers? Awaiting a clear resolution. #CustomerService #AmazonReturns #CustomerExperience

[Alwin Raut @AlwinRaut]

@AmazonHelp @amazonIN @JeffBezos did replied to your email each its a different reply this time i received this. WHAT SHOULD I DO

[Alwin Raut @AlwinRaut]

@amazonIN @JeffBezos @jagograhakjago

@AmazonHelp Your responses are contradictory and misleading. You acknowledged and investigated Order #408-9437677-8991535 through my email, but are now refusing resolution by claiming the same email is not linked to my account. ₹3,880 refund for the item returned on 12 Oct 2026 remains pending. Resolve within 48 hours or I will escalate before @nch1915 and the Consumer Commission seeking refund, compensation and costs.

[Govinnd Singgh @GDsinghez]

Link is useless, not able to connect with the care team. This link is just taking me to a useless summary. Kindly do the needful @amazon @amazonIN @AmazonUK

[Alwin Raut @AlwinRaut]

@JeffBezos @jagograhakjago Hello Amazon India Social Media Team,

Your latest response stating that the email address I am contacting you from is not registered with my Amazon account is unacceptable and directly contradicts your own prior correspondence.

The mobile number registered with my Amazon account is 9819918504. My Amazon account is registered with [email protected], which is also the address from which I am sending this email. My alternate email address, [email protected], is the address I use on X and was also previously registered with my Amazon account.

More importantly, your Social Media Team has repeatedly corresponded with me at [email protected] regarding Order #408-9437677-8991535. On 15 October, your team specifically identified this order and confirmed that the issue had been escalated for investigation. Further replies on 16, 17, 18, 19 and 23 October continued to discuss the same order and stated that the matter was being followed up internally.

How can your team now suddenly claim that my account or this email address is not associated with the concerns I have raised? What about all the previous communications attached for your reference? Your own Social Media Team has already reviewed my concern, identified the specific order, discussed the return issue and repeatedly confirmed its escalation while communicating with me at this same email address. Those communications form part of the documented history of this matter and cannot simply be disregarded because your latest response now claims that you cannot associate this address with the account or order.

Please review the account, the attached correspondence and your complete communication history properly instead of sending another generic account-verification response. The underlying issue remains the delayed ₹3,880 refund for the returned Ozone 5.28 Litres Digital Safe Locker, collected by your authorised pickup executive from my residence in Thane at approximately 9:00 PM on 12 October 2026 under Tracking ID 630563729270. Amazon's return confirmation stated that the refund would be initiated within 13 days from pickup, and that period has now elapsed.

I require a substantive response confirming:

Why your team previously accessed and discussed Order #408-9437677-8991535 through this email address, repeatedly acknowledged the return issue and escalated it, but is now claiming that it cannot associate this email address with the account or order.
The current custody and trace status of the returned product under Tracking ID 630563729270.
Whether the ₹3,880 refund has been initiated and, if so, the refund reference/transaction details and initiation date.
If the refund has not been initiated, the exact reason for the delay and a firm date by which it will be processed.
The escalation/case reference number and confirmation that the matter is being handled by the responsible returns/logistics team.

I also have CCTV evidence showing your authorised pickup executive collecting the product and can provide it if required. I have already given Amazon ample time to investigate this matter, and repeated requests to wait without any substantive update are no longer acceptable.

Please do not send another template response or redirect me on the basis of an account-verification issue that contradicts your team's own documented correspondence. If your team is unable to resolve this matter, please escalate it immediately to someone authorised to review the complete account and communication history and bring the refund investigation to a definitive conclusion.

[Alwin Raut @AlwinRaut]

@amazonIN Hello Amazon India Social Media Team,

I am following up again regarding Order #408-9437677-8991535 and the delayed refund of ₹3,880 for the Ozone 5.28 Litres Digital Safe Locker.

The return was collected by your authorised pickup executive from my residence in Thane at approximately 9:00 PM on 12 October 2026 under Tracking ID 630563729270. Amazon’s return confirmation clearly stated that the refund would be initiated within 13 days from the time the return was picked up. That period has now elapsed, yet I still have neither confirmation of the return’s custody/status nor confirmation that the refund has been initiated.

Since 15 October, I have repeatedly contacted Amazon regarding this matter. I was first asked to wait 3–5 business days, and subsequent replies on 16, 18, 19 and 23 October have continued to state that the matter is escalated and that I should allow additional time. Despite these repeated assurances that the issue is being personally followed up, no substantive update or resolution has been provided.

At this stage, another generic request to wait is not acceptable. The product was handed over to Amazon’s authorised pickup partner, and the delay within Amazon’s logistics and returns process should not be passed on to me.

Please provide, in writing, without further delay:

Confirmation of the current custody and trace status of Tracking ID 630563729270.
Confirmation that the ₹3,880 refund has been initiated, together with the refund reference/transaction details and initiation date.
If the refund has still not been initiated, a clear explanation for the delay and a firm date by which it will be processed.
The escalation/case reference number and confirmation that this has been taken up with the responsible returns/logistics team.

I have CCTV evidence showing the pickup executive collecting the product and can provide it if required. I have already given Amazon ample time to investigate and resolve this matter. I therefore expect a definitive resolution rather than another template apology or open-ended request for patience.

Please treat this as a formal and urgent escalation and arrange the refund immediately.

[Alwin Raut @AlwinRaut]

@amazonIN Hello Amazon India Social Media Team,

I am following up again regarding Order #408-9437677-8991535 and the delayed refund of ₹3,880 for the Ozone 5.28 Litres Digital Safe Locker.

The return was collected by your authorised pickup executive from my residence in Thane at approximately 9:00 PM on 12 October 2026 under Tracking ID 630563729270. Amazon’s return confirmation clearly stated that the refund would be initiated within 13 days from the time the return was picked up. That period has now elapsed, yet I still have neither confirmation of the return’s custody/status nor confirmation that the refund has been initiated.

Since 15 October, I have repeatedly contacted Amazon regarding this matter. I was first asked to wait 3–5 business days, and subsequent replies on 16, 18, 19 and 23 October have continued to state that the matter is escalated and that I should allow additional time. Despite these repeated assurances that the issue is being personally followed up, no substantive update or resolution has been provided.

At this stage, another generic request to wait is not acceptable. The product was handed over to Amazon’s authorised pickup partner, and the delay within Amazon’s logistics and returns process should not be passed on to me.

Please provide, in writing, without further delay:

Confirmation of the current custody and trace status of Tracking ID 630563729270.
Confirmation that the ₹3,880 refund has been initiated, together with the refund reference/transaction details and initiation date.
If the refund has still not been initiated, a clear explanation for the delay and a firm date by which it will be processed.
The escalation/case reference number and confirmation that this has been taken up with the responsible returns/logistics team.

I have CCTV evidence showing the pickup executive collecting the product and can provide it if required. I have already given Amazon ample time to investigate and resolve this matter. I therefore expect a definitive resolution rather than another template apology or open-ended request for patience.

Please treat this as a formal and urgent escalation and arrange the refund immediately.

[Alwin Raut @AlwinRaut]

@amazonIN @AmazonHelp @JeffBezos @jagograhakjago Hello Amazon India Social Media Team,

Your latest response stating that the email address I am contacting you from is not registered with my Amazon account is unacceptable and directly contradicts your own prior correspondence.

The mobile number registered with my Amazon account is 9819918504. My Amazon account is registered with [email protected], which is also the address from which I am sending this email. My alternate email address, [email protected], is the address I use on X and was also previously registered with my Amazon account.

More importantly, your Social Media Team has repeatedly corresponded with me at [email protected] regarding Order #408-9437677-8991535. On 15 October, your team specifically identified this order and confirmed that the issue had been escalated for investigation. Further replies on 16, 17, 18, 19 and 23 October continued to discuss the same order and stated that the matter was being followed up internally.

How can your team now suddenly claim that my account or this email address is not associated with the concerns I have raised? What about all the previous communications attached for your reference? Your own Social Media Team has already reviewed my concern, identified the specific order, discussed the return issue and repeatedly confirmed its escalation while communicating with me at this same email address. Those communications form part of the documented history of this matter and cannot simply be disregarded because your latest response now claims that you cannot associate this address with the account or order.

Please review the account, the attached correspondence and your complete communication history properly instead of sending another generic account-verification response. The underlying issue remains the delayed ₹3,880 refund for the returned Ozone 5.28 Litres Digital Safe Locker, collected by your authorised pickup executive from my residence in Thane at approximately 9:00 PM on 12 October 2026 under Tracking ID 630563729270. Amazon's return confirmation stated that the refund would be initiated within 13 days from pickup, and that period has now elapsed.

I require a substantive response confirming:

Why your team previously accessed and discussed Order #408-9437677-8991535 through this email address, repeatedly acknowledged the return issue and escalated it, but is now claiming that it cannot associate this email address with the account or order.
The current custody and trace status of the returned product under Tracking ID 630563729270.
Whether the ₹3,880 refund has been initiated and, if so, the refund reference/transaction details and initiation date.
If the refund has not been initiated, the exact reason for the delay and a firm date by which it will be processed.
The escalation/case reference number and confirmation that the matter is being handled by the responsible returns/logistics team.

I also have CCTV evidence showing your authorised pickup executive collecting the product and can provide it if required. I have already given Amazon ample time to investigate this matter, and repeated requests to wait without any substantive update are no longer acceptable.

Please do not send another template response or redirect me on the basis of an account-verification issue that contradicts your team's own documented correspondence. If your team is unable to resolve this matter, please escalate it immediately to someone authorised to review the complete account and communication history and bring the refund investigation to a definitive conclusion.

[Amazon Help @AmazonHelp]

@AlwinRaut As informed earlier, we request you to reply to the email with the subject line as 'Your https://t.co/08Ees3YJKs Social Media inquiry'.

Further, followup with our team via email with your insight for assistance in this regard. Appreciate your understanding.
-Trevor

[Alwin Raut @AlwinRaut]

Hello Amazon India Social Media Team,

Your latest response stating that the email address I am contacting you from is not registered with my Amazon account is unacceptable and appears inconsistent with your own prior correspondence.

The mobile number registered with my Amazon account is 9819918504. My Amazon account is registered with [email protected], which is also the address from which I am sending this email. My alternate email address, [email protected], is the address I use on X and was also previously registered with my Amazon account.

More importantly, your Social Media Team has already corresponded with me repeatedly at [email protected] regarding Order #408-9437677-8991535. Your earlier replies specifically identified this order and confirmed that the matter had been escalated for investigation. It is therefore unreasonable to now claim that you are unable to access the order because this email address is supposedly not associated with my account.

Please review the account and the complete correspondence history properly instead of sending another generic response. The issue remains the delayed ₹3,880 refund for the returned Ozone 5.28 Litres Digital Safe Locker, collected on 12 October 2026 under Tracking ID 630563729270.

I require a substantive response confirming:

why your team previously accessed and discussed Order #408-9437677-8991535 using this email address but is now claiming that it cannot do so;
the current status and custody of the returned product;
whether the ₹3,880 refund has been initiated and, if so, the refund reference and initiation date; and
if it has not been initiated, the reason for the delay and a firm date for resolution.

Please do not send another template response or redirect me on the basis of an account-verification issue that contradicts your team's previous correspondence. If your team is unable to resolve this matter, please escalate it immediately to someone authorised to review the account history and complete the refund investigation.
Alwin Raut
9819918504

[Alwin Raut @AlwinRaut]

@AmazonHelp @amazonIN Trevor and Amazon Support Team,

I have been emailing the address you referred me to every day, but I have not received any response to date.

Kind regards,
Alwin Raut

[AJJU GUPTA @AJJUGUP47500464]

😂 @Flipkart promised delivery on 13th. It’s now the 25th, and apparently my order is on a world tour! 🌍📦 At this rate, the laptop might arrive in 2027. 🤡 Should I wait for the laptop or its biography first? 😂 @FlipkartSupport #FlipkartScam

[Kuldeep Gupta @KuldeepGup35715]

There is a next-level scam going on at Flipkart! I request everyone to be careful before placing an order. They accept your orders but keep extending the delivery date again and again. Please be aware and think twice before ordering from Flipkart!
@flipkartsupport

[Alwin Raut @AlwinRaut]

Hello Amazon India Social Media Team,

I am following up again regarding Order #408-9437677-8991535 and the delayed refund of ₹3,880 for the Ozone 5.28 Litres Digital Safe Locker.

The return was collected by your authorised pickup executive from my residence in Thane at approximately 9:00 PM on 12 October 2026 under Tracking ID 630563729270. Amazon’s return confirmation clearly stated that the refund would be initiated within 13 days from the time the return was picked up. That period has now elapsed, yet I still have neither confirmation of the return’s custody/status nor confirmation that the refund has been initiated.

Since 15 October, I have repeatedly contacted Amazon regarding this matter. I was first asked to wait 3–5 business days, and subsequent replies on 16, 18, 19 and 23 October have continued to state that the matter is escalated and that I should allow additional time. Despite these repeated assurances that the issue is being personally followed up, no substantive update or resolution has been provided.

At this stage, another generic request to wait is not acceptable. The product was handed over to Amazon’s authorised pickup partner, and the delay within Amazon’s logistics and returns process should not be passed on to me.

Please provide, in writing, without further delay:

Confirmation of the current custody and trace status of Tracking ID 630563729270.
Confirmation that the ₹3,880 refund has been initiated, together with the refund reference/transaction details and initiation date.
If the refund has still not been initiated, a clear explanation for the delay and a firm date by which it will be processed.
The escalation/case reference number and confirmation that this has been taken up with the responsible returns/logistics team.

I have CCTV evidence showing the pickup executive collecting the product and can provide it if required. I have already given Amazon ample time to investigate and resolve this matter. I therefore expect a definitive resolution rather than another template apology or open-ended request for patience.

Please treat this as a formal and urgent escalation and arrange the refund immediately.

[Alwin Raut @AlwinRaut]

@AmazonHelp @amazonIN Still no update its been almost 2 weeks the product has been picked up by your delivery partner but no update on whether its under amazon custody or not. Each instance if i follow up i get reply as its been checked

[Alwin Raut @AlwinRaut]

@AmazonHelp @amazonIN Your CS team is providing false assurances and leaves the chat mid way of the conversation

[Alwin Raut @AlwinRaut]

@AmazonHelp @amazonIN how many time you want me to provide the same details. Arent your team connected

[Alwin Raut @AlwinRaut]

@amazonIN @AmazonHelp I am disappointed by how this matter is being handled. While the amount involved may not be significant to your organisation, ₹4,000 represents my hard-earned money and is valuable to me. I would appreciate a fair and timely resolution instead of continued delays and unnecessary complications.

[Alwin Raut @AlwinRaut]

@AmazonHelp @amazonIN its been over 6 hrs but still no response or update. How pathetic you can get

[Alwin Raut @AlwinRaut]

@AmazonHelp @amazonIN Its been 10th time i am doing it please provide resolution