Andrew Young Tech

independent technology consultancy to SMEs and Private Clients

[Andrew Young Tech @AndrewYoungTech]

@permitholder @premierinn Been broken for hours. It's the Business Booker system and the normal system. We've got 8 rooms to book.

[Andrew Young Tech @AndrewYoungTech]

. @LBSouthwark on Southwark Bridge Rd, near Sawyer St, there is on-street parking with no sign giving how to pay, no parking meter and no double yellow lines. Pls confirm it is free to park here 24x7. We rang your PayByPhone service but they refused to answer the question.

[Andrew Young Tech @AndrewYoungTech]

@Rackspace Why would there be any customer for whom you have recovered less than 100% of their data? Are you trying to say that you do not have a working backup system?

[Andrew Young Tech @AndrewYoungTech]

@ImdaDoog @Rackspace Zero notification. Had to keep checking. Huge time-waster.

[Andrew Young Tech @AndrewYoungTech]

@malagasmith @Rackspace Would it be better for clients to be able to mark each mailbox as high/med/low priority for PST download? We are receiving client mailboxes we would call low priority. That computing resource could have been used on the ones we consider high priority to everyone's advantage.

[Andrew Young Tech @AndrewYoungTech]

@ymmotrojam @Rackspace We didn't use Outlook's import feature. We connected the PST as a data file and drag-dropped the data from the PST to the live mailbox (on the new provider). That worked.

[Andrew Young Tech @AndrewYoungTech]

@j0hn__f @Rackspace It's not a courtesy. It's a legal requirement in the UK. @iconews please note.

[Andrew Young Tech @AndrewYoungTech]

@ymmotrojam @DietFoodChick @Rackspace Wow - the PST download links work even when not logged into the @Rackspace control panel. Errr, bad idea? Data security anyone?

[Andrew Young Tech @AndrewYoungTech]

@ymmotrojam @DietFoodChick @Rackspace The only one I've found so far is 15 Mb.

[Andrew Young Tech @AndrewYoungTech]

@ymmotrojam @DietFoodChick @Rackspace What state is the PST in? Are all the emails in the right folders? Calendar contents present?

[Andrew Young Tech @AndrewYoungTech]

Is there a secondary marketplace/platform for trading VOIP phone numbers? A client has some 'nice' numbers they would like to sell.

[Andrew Young Tech @AndrewYoungTech]

@ymmotrojam @DietFoodChick @Rackspace Are they greyed out? or do they work?

[john fitzpatrick @j0hn__f]

My analysis says that at least 14,572 domains moved away from #Rackspace post #ransomware incident. If you follow my Mastodon account you can see how I computed this, but basically it involved trawling through hundreds of millions of MX records!

[Andrew Young Tech @AndrewYoungTech]

@cloud7news Are the lawsuit documents available publicly? Where to find?

[Andrew Young Tech @AndrewYoungTech]

Has @Rackspace filed a data breach report with the @ICOnews Information Commissioner?

[Andrew Young Tech @AndrewYoungTech]

@NodeSpace @benn683 @Rackspace But if @Rackspace had reliable and robust backup systems in place then it would not matter how @rackspace were attacked. @racckspace could simply spin-up their backups and let their clients access all mailbox data from the backup system. No?

[Andrew Young Tech @AndrewYoungTech]

@ImdaDoog @Rackspace What is the best way to set up a @RackSpace victims group for discussion?

[Andrew Young Tech @AndrewYoungTech]

Has anyone set up a @Rackspace supporters / users / victims club or group to share and exchange experiences?

[Andrew Young Tech @AndrewYoungTech]

Oh, the irony. @Rackspace have started their monthly billing cycle, sending invoices to us and all our clients. They think we are paying these?

[Andrew Young Tech @AndrewYoungTech]

@NitinSud_ @Rackspace Offering a downloadable PST of a snapshot of the mailbox (as at time of failure) would be the perfect solution.