Imda Doog

[Imda Doog @ImdaDoog]

@Rackspace Still digging out from this mess. Ugh.

[Sir Randy Andy, PhD, DLitt, MD, FRCP, JD, MBA @MightyCrotch]

@Rackspace LoL

I like that they just keep trying to pretend that nothing happened in December. Business as usual.

#RackspaceCares

[Imda Doog @ImdaDoog]

@rackspace OUTAGE DAY 64: Tickets sit unanswered for weeks with no updates. Customers and resellers STILL NEED HELP with this. Please pay attention!

[Imda Doog @ImdaDoog]

@rackspace
OUTAGE DAY 62: Tickets sit unresolved for weeks with no updates. Customers and resellers STILL NEED HELP with this. Please pay attention. Things need to be addressed until resolved. Last comms were 1/5!

[Imda Doog @ImdaDoog]

@Rackspace

[J.M. Auron @J_M_Auron]

@ESCOUTE1 @landon1013 @Rackspace It's just appalling. Breaches happen. Yes, they should have kept the hardware patched. But it's everything since the breach that has been the worst I've seen.

[Imda Doog @ImdaDoog]

@rackspace OUTAGE DAY 56: Prioritize buttons seem to be having an effect - YAY. Ticket updates continue to lag weeks or more. Some progress after almost 2 months is good, but all the things need to be addressed until resolved. Last comms were 1/5!

[Imda Doog @ImdaDoog]

@rackspace OUTAGE DAY 55: Pushed the prioritize button as soon as we saw it yesterday; got some that were pressed and some that weren't. YAY. Anyone else receiving?

[Imda Doog @ImdaDoog]

@rackspace OUTAGE DAY 54
1/5 https://t.co/evZg2QQfdr
Any news for the customers and resellers whose businesses continue to sustain damage from this? It's obviously delayed. Is it still even a thing?

[Imda Doog @ImdaDoog]

@rackspace OUTAGE DAY 54
1/5 "for those customers who do still wish to download their data. We expect that the on-demand solution will be available within two weeks"

We still need to download - is there an update you can share?

[Imda Doog @ImdaDoog]

@rackspace OUTAGE DAY 54
1/5 "we are developing an on-demand solution for those customers who do still wish to download their data. We expect that the on-demand solution will be available within two weeks"

Any updates you can share with your customers and resellers?

[Imda Doog @ImdaDoog]

OUTAGE DAY 52 @rackspace 1/5 "we are developing an on-demand solution for those customers who do still wish to download their data. We expect that the on-demand solution will be available within two weeks"

Any updates you can share with your customers and resellers?

[Imda Doog @ImdaDoog]

OUTAGE DAY 51 @rackspace 1/5 "we are developing an on-demand solution for those customers who do still wish to download their data. We expect that the on-demand solution will be available within two weeks"

Is there an update you can share?

[Imda Doog @ImdaDoog]

@rackspace 1/5/2023

[Imda Doog @ImdaDoog]

@rackspace OUTAGE DAY 50: Got some mailboxes, but still we wait for the important ones. Do we have an update on the restore solution?

[Imda Doog @ImdaDoog]

@Rackspace
OUTAGE DAY 48: Still waiting for the majority of the important mailboxes. Could really use an update on the restore process...

[Imda Doog @ImdaDoog]

@TomaSojonky @malagasmith @Rackspace Wondering the same.

[Imda Doog @ImdaDoog]

@Rackspace

[NySportsHere @NySportsHere1]

@Rackspace “I have a dream” “I have a dream that I could get all of my clients email history from a service provider I have been paying thousands of dollars a month to for the past 13 years”. Unfortunately it was just a dream.

[Imda Doog @ImdaDoog]

@Rackspace DAY 46: Still waiting for the majority of the important mailboxes. Hoping the on demand thing is close. It seems that restores only drop for me on weekdays. Wondering if anyone is receiving on the weekend?

[Imda Doog @ImdaDoog]

@rackspace DAY43: When you've done everything possible to fix people only to get a PST next day which would have saved the effort and prevented double the work; not knowing when/which PSTs will arrive is a bitter bitter cherry on top of this experience.

[Imda Doog @ImdaDoog]

@imadeamil @ChrysalisCEO @Nocturn614 @Rackspace On one large mailbox there were a lot of duplicates for me. Like a LOT of dupes. Using dedupe software to trim them back.

[Imda Doog @ImdaDoog]

@Rackspace DAY 33: Last Rackspace comms were a week ago on 12/27; still missing our important data; opaque progress, status, future, etc. The event is spilled milk. How we clean up after is its own issue. Please help us!