Senior Policy Lead at the Consumer Council for Water. Leading the water watchdog's social policy work and campaign to #EndWaterPoverty Opinions are my own.
Great news! Government has confirmed that it will take forward improvements to the WaterSure scheme based on our recommendations. Delighted to have led on this work for CCW.
We’re reducing water bills for up to 300,000 customers through major reforms to the WaterSure scheme.
Our expanded support will help families who need it most.
Find out more: https://t.co/kuQVSc8xMk
Whether it's a short-term fix or long-term support - there are lots of ways to keep water bills affordable. Our expert Andy White talks you through the different options.
Don't let water bills make an April fool of your finances - our expert Andy White has some great advice on how to combat rising bills. There's more help out there than you might realise.
Millions of people like Neil are in debt to their water suppliers. Find out about help available with @FelicityHannah@bbcdanw and Andy White from @CCWvoice 12pm @BBCRadio4. Also:
Student loan refunds
Safe spending for people with learning disabilities
Graduate jobs
2 million households are now getting support through water companies' social tariff schemes. These can significantly reduce water bills for customers on a low income, but who is eligible depends on your water company's scheme. Find out more in our guide https://t.co/VB0kYBIAHT
Our website just got more inclusive!
Seven key pages are now available in British Sign Language (BSL), making it easier for BSL users to find the information and support they need.
Just when we need to use plenty of water @Moneybox can reveal a record demand for water meters by people trying to reduce their bills - who should have one? what if you can't get one? - with @bbcdanw and @AndyWWhite of the @CCWvoice noon @BBCRadio4
Water companies have seen a surge in customers applying to move to a water meter. Our expert @AndyWWhite explained to @bbc5live Breakfast why switching to a meter can lead to significant savings for some households.
I'm back on the @BBCBreakfast sofa tomorrow at 7.15am and then on @bbc5live and R4 @Moneybox. I'll be talking about the surge in demand for water meters.
Fantastic to see the government strengthen service commitments to water customers, based on the recommendations we made to them last year.
This closes the gap on customer expectations when things go wrong, and helps further incentivise companies to get things right first time
Customers will receive up to £2,000 for failures to their water services.
We're holding water companies to account and putting money back in consumers' pockets.
https://t.co/EZsd9gnYoJ
Don’t miss this tonight - a show packed full of advice on how to combat the wave of bill rises. Our expert Andy White will be providing tips on how to save money on water bills or access support.
Our expert @AndyWWhite will be discussing consumers’ concerns around rising water bills on @BBCRadio4 You and Yours just after midday. Join us if you can https://t.co/a53iN4lw36