Anna

[Anna @Anna40060679]

@My_Style_Edit Hey! If you’re interested in following up the ASOS stuff, You & Yours on Radio 4 seem interested in investigating, I can dm you their details x

[Anna @Anna40060679]

@wrobinson101 Thank you, have given you a follow

[Anna @Anna40060679]

#youandyours ASOS have permanently banned a lot of accounts today, many (like me) who haven't ordered in months, due to their change in policy this month for 'serial returners', with no definition of what this actually means. Could you please look into this?

[Anna @Anna40060679]

@ASOS_HeretoHelp Hi, I don't have a DM from you?

[Anna @Anna40060679]

@ASOS_HeretoHelp The returns policy page just says if you return an 'unusual' number of items. What counts as unusual?

[Anna @Anna40060679]

@ASOS_HeretoHelp @headbutt_mendes If we return stuff will our account be banned?

[Anna @Anna40060679]

@My_Style_Edit @ASOS @ASOS_HeretoHelp that's actually a very good point, if they're legally required to allow returns are they really allowed to just ban people who use that right?

[Anna @Anna40060679]

@KimberleyW1983 @ASOS_HeretoHelp @ASOS I don't understand how they can just say people have a 'higher than average' returns rate while giving no idea of how much the average is?? Plus this is a recent policy change but they're banning people who last returned stuff literally months ago? Madness

[Anna @Anna40060679]

@ClareWraight @ASOS How much do you normally return?? Got this too but they don't say anywhere what an 'unusual' amount of returns would be!!

[Anna @Anna40060679]

#youandyours Once books are out of copyright you can download them for free, meaning you can own hundreds of digital classics for nothing!

[Anna @Anna40060679]

Free iPhone Mockups made by @Extravaganso.
#mockup #iphone #iphonemockup https://t.co/uLRKkPwkpt

[Anna @Anna40060679]

@BootsHelp Hi, I'm trying to use the StudentBeans student discount online but I'm just being told the code is invalid? Could you help? Thanks!

[Anna @Anna40060679]

@Farrah_Storr Hello, a few of us are wondering when the Cosmo Scholarship applicants are likely to hear if they've been shortlisted? Thank you! -Anna

[Anna @Anna40060679]

@artfund Hi there, I ordered a student Art Pass last year which never arrived, and after sending an email months ago I got no response. Can I please be refunded for this? Thanks, Anna

[Anna @Anna40060679]

@AdobeCare I have spent over 3 hours with your customer care just for them to make the issue worse and then disconnect without warning. I have no access to my Creative Cloud which I need for work. What do I do?

[Anna @Anna40060679]

@SantanderUKHelp Hi there, I'm trying to make an order online but my card has been declined despite having funds available. What should I do please?

[Anna @Anna40060679]

@NS_online Hi there sorry, I have updated that - I think I got the number wrong.

[Anna @Anna40060679]

@NS_online Hi there, I am trying to log in to my Mijn NS account to cancel a Dal Vordeel subscription, but have forgotten the password and the email to change it has not arrived? I cannot phone customer service as I am not in the Netherlands. How can I cancel please?

[Anna @Anna40060679]

@NS_online Ok I have sent this - please let me know if there is anything else that needs to be done.