Anthony O'Doherty

[Anthony O'Doherty @AnthonyOD1]

BMW ConnectedDrive is having a meltdown — charging notifications showing a timestamp from the year 0001, RTTI gone, remote features stalling.

Champagne price, beer reliability — where the only thing that’s polished is the bodywork.

@BMW @BMW_UK — publish a status page. 🤦‍♂️

[Anthony O'Doherty @AnthonyOD1]

@HIExpress Stoke on Trent property has broken air conditioning for weeks now. Why hasn't your franchise owner put their hand in their pocket to get it fixed? Avoid this location like the plague unless you enjoy sleeping in a sauna with broken fans.

[Anthony O'Doherty @AnthonyOD1]

@Rodrigu31096738 @goclio Try going to:

https://t.co/yJfsoEIJcu

Seems to be working again finally.

[Anthony O'Doherty @AnthonyOD1]

@goclio Problems with your systems this morning? Unable to login to your UK region yet status page says all is well. 🤦‍♂️

[Anthony O'Doherty @AnthonyOD1]

@Rodrigu31096738 @goclio If you have the iOS app on iPhone etc and it's already logged in that seems to work, but the primary website is down still.

[Anthony O'Doherty @AnthonyOD1]

@Rodrigu31096738 @goclio They still haven't updated their status page either.

What's going on @goclio?

[Anthony O'Doherty @AnthonyOD1]

@PandoraAlarms Best way to speak with yourselves regarding product compatibility please? Emailed your sales address 3 days ago and no response. 😢

[Anthony O'Doherty @AnthonyOD1]

@TfL Already have an account created and have submitted the docs via your enquiry process form which happily accepted the same ones.

Same browser without playing around with cookies/cache either.

[Anthony O'Doherty @AnthonyOD1]

@TfL Why is your page for electric vehicle CC discounts broken and how do I register? #fail

[Anthony O'Doherty @AnthonyOD1]

@MercedesBenzUK Thanks for the canned response. Could you answer the question I actually asked though, specifically if EQC keys go to sleep after a period of non movement. Hint, it's a yes or no type question.

[Anthony O'Doherty @AnthonyOD1]

@MercedesBenzUK Why is it so painful to get the extension code/voucher for Mercedes Me Charging for #EQC owners with vehicles via @Mercedes-Benz Finance?

Supplying dealer no help, neither Customer Services, Mercedes Me Connect, Mercedes Me Charge, Mercedes Benz Finance.

[Anthony O'Doherty @AnthonyOD1]

Hey @asksheilas , how is it that you can't manage a simple registration change on the same vehicle? Admin charge paid on 29th March (and confirmed via online chat) yet get an email this morning telling "you didn't pay the charge". Useless.

[Anthony O'Doherty @AnthonyOD1]

@GiganetUK Hi folks, as your website says your hours are 8am to 8pm, why is a call to your support line at 18:37 on Wednesday (today) met with an "our offices are closed message"?? I mean I know it's Valentines but how about showing your customers some love?

[Anthony O'Doherty @AnthonyOD1]

@B25Owl @tado Yes mine came back shortly thereafter.

Will be interesting to see if a proper post mortem is carried out.

[Anthony O'Doherty @AnthonyOD1]

@tado Having issues tonight? Your app isn't working at the moment and if Down Detector is anything to go by, I'm not the only one. Please update your status page.

[Anthony O'Doherty @AnthonyOD1]

@B25Owl @tado Shockingly enough the status page has only just been updated at 19:56 UK time.

@tado don't you have external monitoring on your endpoints that should pick this up, rather than tracking complaints on X? #Embarrassing

[Anthony O'Doherty @AnthonyOD1]

@B25Owl @tado To clarify this isn't just the phone app, but also the "web app" available via a browser as well. So whatever it is, seems pretty fundamental.

Did the last person out of the office today accidentally turn off the wrong thing, maybe focusing too much on #HumpDayMotivation ?

[Anthony O'Doherty @AnthonyOD1]

@McArthurGlenUK When will the car chargers at your Ashford site be working? At least put signs to tell customers they have been out of order for the last week.