Anvith lobo

Volta | Keep pentesting.....

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[Anvith lobo @AnvithLobo]

@OlaElectric @OlaElectric officially now the scooter has been broken down for longer than It was working ever since we brought it.
Absolute worst After sales support and money grubbing practices that I've seen till date.
@nitin_gadkari @bhash

[Anvith lobo @AnvithLobo]

@OlaElectric @nch1915
Ola electric delivered Just two months back, travelled less than 18KM broken down twice.
Raising support ticket on their app doesn't work.
On call they just apologize and never get back to you (pending for 4 days) after waiting 20 mins to raise a ticket.

[Anvith lobo @AnvithLobo]

@OlaElectric okay now @OlaElectric wants minimum 15K for repairs and state the reason as "deep discharge" and isn't covered under warranty. Obviously if they take 2 months to check why the vehicle wasn't charging it's going to discharge completely!

[Anvith lobo @AnvithLobo]

@OlaElectric @OlaElectric what do you mean you haven't heard back from me?. Do I need to complain every single day for you guys to take a look at the problem?

It's been 40days still haven't fixed the vehicle. On top of that you charged 549rs for visiting and made us tow the vehicle.

[Anvith lobo @AnvithLobo]

@OlaElectric so @OlaElectric not only did you make us wait for pretty much a month to do a service visit.
Now we need to pay 2,359 INR for towing on pretty much brand new defective unit that's under warranty?

Why are you gouging your customers? @bhash

[Anvith lobo @AnvithLobo]

@OlaElectric Or he asked us to raise some "RS" ticket for the vehicle to be towed but the towing charges need to be borne by us? For a new scooty under warranty shouldn't this be provided by ola for problematic unit?

[Anvith lobo @AnvithLobo]

@EFagbule @Siphokazee_ @tryhackme wasn't really tryhackme. But rather was a issue with 3rs party vendor script that tryhackme used for telemetry.
But yes it should be fixed right now.

[Anvith lobo @AnvithLobo]

@OlaElectric @OlaElectric @bhash 20 days since first trying to raise a support ticket

12 days since trying to raise a support ticket using your IVR

8 days since raising a support ticket on here

still no response.

[Anvith lobo @AnvithLobo]

@OlaElectric I've filed a @nch1915 grievance No: 5847070
I guess the next step is to file E-DAAKHIL.

After numerous efforts enquiring locally we got the local Ola technician Phone number which ola couldn't provide. But he's demanding 700 to just take a look.

[Anvith lobo @AnvithLobo]

@OlaElectric "as soon as possible" doesn't cut it here. Give me a hard deadline by which the scooter will be fixed.
A brand new scooter with a defect twice with so little use is unexceptable. On top of that it takes you guys weeks to even try to have a look at it?

[Anvith lobo @AnvithLobo]

@OlaElectric How much longer are we supposed to wait @OlaElectric ?

[Anvith lobo @AnvithLobo]

@OlaElectric The service appointment was supposed to be today morning and as expected no one came by or even called us regarding this. 2+ weeks in and you can't fix a brand new scooter!

[Anvith lobo @AnvithLobo]

@OlaElectric Also from day 1 of delivery the scooter boot failed to lock
The technician who visited when the scooter first broke down told me it can only be fixed at the service center which is far.
Plus I still haven't received the govt issued RC which was promised to be delivered in a month

[Anvith lobo @AnvithLobo]

@OlaElectric App shows that the appointment is scheduled on 01/06/2024 in a different state than I live in (200KM away) and expect us to visit the center with a broken scooter?
Also the issue lists as `General Enquiry`/`login issue` While I've cleary iterated that it's changing issue (2/2)

[Anvith lobo @AnvithLobo]

@OlaElectric On call yesterday I was assured that a technician will visit the same day, when I asked for a number to contact if they fail to reach to, I was just told they would 100% arrive. As expected received no calls nor did anyone arrive (1/2)

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[TryHackMe @tryhackme]

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