AskQuery_DM

The Official Twitter Account. For any complaints and Quires? DM us 24/7 for assistance.

[AskQuery_DM @AskQuery_DM]

Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[Disco Dave @Disco2518]

@FragranceShopUK love your prices but dear god your app is horrendous!!

[AskQuery_DM @AskQuery_DM]

@seanyads Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[AskQuery_DM @AskQuery_DM]

Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[Sean Adams @seanyads]

@FragranceShopUK your 25% off members discount isn’t working online for members, it’s states the 25% price and then at checkout just auto applies the 20% discount instead which is frustrating. I’ve tried refreshing etc with no joy

[AskQuery_DM @AskQuery_DM]

@manboobs180 Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[AskQuery_DM @AskQuery_DM]

Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[Micky Marshall @manboobs180]

@FragranceShopUK guys is your app down, everytime I go to checkout it comes up error and I can’t place my order??

[AskQuery_DM @AskQuery_DM]

Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you

[Slyelessar @Slyelessar1]

@FragranceShopUK sent me the wrong items nearly a week ago and I’ve still not had customer service come back to me that they are rectifying it. These were for someone’s birthday. How can I get a response that is being actioned? There is still time to get the correct items to me

[AskQuery_DM @AskQuery_DM]

Hello kelvin, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[Kelvin Gabriel @iiamkelvin_]

@FragranceShopUK hi i have tried sending an email several times and its been really frustrating. My order has been partially dispatched for over a month now with one bottle still pending. FWUK64297914
Please i’d love for this to be resolved asap, thanks.

[AskQuery_DM @AskQuery_DM]

Hello David, we apologize for the inconvenience caused by, Kindly follow back and DM your reachable phone number for further Assistance. Thank you

[David Fleming @DavidFl32814060]

@FragranceShopUK Shocking experience with these people re an alleged membership and bank transactions. Avoid them like the plague 🤷🏼‍♂���

[AskQuery_DM @AskQuery_DM]

@bethan_al Hello Bethan, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[AskQuery_DM @AskQuery_DM]

Hello Bethan, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[Bethan Al-nemah @bethan_al]

@FragranceShopUK terrible customer service , parcel arrived damaged with a bottle of aftershave missing , ordered 4 items only received 3 been emailing and sent ring doorbell evidence and been a month and nothing

[AskQuery_DM @AskQuery_DM]

@finney_bethany Hello Beth, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[AskQuery_DM @AskQuery_DM]

Hello Beth, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[Beth @finney_bethany]

@FragranceShopUK when is my boyfriend going to get the £300 refund he was due over a year ago?

[AskQuery_DM @AskQuery_DM]

Hello @Anjuman84, we apologize for the inconvenience caused by, Kindly follow back and DM your reachable phone number and your order number for further Assistance. Thank you

[AskQuery_DM @AskQuery_DM]

@DamienRenn Hello @DamienRenn, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[AskQuery_DM @AskQuery_DM]

Hello @DamienRenn, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[Dæmo @DamienRenn]

@FragranceShopUK Any chance you can tell me where my order is? It was ordered on 16th March for my wifes birthday! Safe to say im in the doghouse now! Your website is useless for customer service contact, no number to call! #doghouse

[AskQuery_DM @AskQuery_DM]

@megs_symonds Hello Megsy, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[AskQuery_DM @AskQuery_DM]

Hello Megsy, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[Megsy Mortimer @megs_symonds]

@FragranceShopUK I have added a discovery set to my scent addict, I’ve been charged over £30. I was not advised it was going to be this much as I would not have added to my lineup.
Please can you advise?

[AskQuery_DM @AskQuery_DM]

@walshieD Hello Danny, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[AskQuery_DM @AskQuery_DM]

Hello Danny, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[Danny Walsh @walshieD]

@FragranceShopUK and I am getting told by your customer service team via email I have to send this back at my own time and cost, which is totally unacceptable. This is your mistake and you should be doing everything you can to put it right. Your customer service is a joke.

[AskQuery_DM @AskQuery_DM]

Hello Leviathan, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you

[leviathan @Leviathan_Eater]

@FragranceShopUK hi im trying to telephone you about a order I just made and there's no answer its keeps ringing and ringing then just hangs up can you DM me on here please?