When God decided not to answer my most desperate prayer many years ago, I used to ask, "Why God?"
After seeing His plan materialize, I never ask that question anymore. Thank God for unanswered prayers.
This song - and now video, means more to me than most will ever know. There was no way to include everyone I love who has been so important in my life, so apologies in advance if anyone feels left out - just know I love you all and dearly miss all of you who are no longer with us. God Is Good. ✝️
https://t.co/ZzARRDe4wC
As a leader, you have to own training and empowering your team.
Make sure they understand why they're doing what they're doing.
We call this Command's Intent.
Then, show them the parameters inside which they can make decisions.
God has never let me down.
Not once.
Even when I thought he did...
...In the long run he didn't.
Even when I thought it would never happen...
…it always did.
Even when I knew I wasn't deserving...
...He came through for me.
Even when I thought the pain would never end…
…It always did.
Keep the faith.
Keep working.
Do the best you can.
When you mess up, make it right.
Treat people how you’d want to be treated.
God will do the rest.
I believe that to the depths of my being.
...And I believe it for you.
Keep fighting.
Do good.
Be good.
Your day is coming.
How do we keep going when the odds are stacked against us. For me it's: "Every time I've been on my knees, broken and out of options, something picked me up."
Never underestimate the power of a simple prayer.
Doing the right thing is what the customer expects. How do you make it even better? By using your own positive attitude toward customers who have received less than your best, and by turning a Moment of Misery into a wow! moment.
Owning it all does not mean doing it all.
You have to own the outcome.
That does not mean you have to own every single task that needs to be done to accomplish that outcome.
“When someone’s mad at you, don’t tell them to calm down.”
Jocko Willink explained the simple but powerful technique he uses instead.
It’s called “Reflect and Diminish.”
You reflect their emotion back to them, but dial it down just a bit so you don’t escalate. Instead of “calm down,” you say something like “Ah man, that’s horrible” or “You gotta be kidding me, two weeks late?”
Suddenly you’re not the enemy anymore — you’re on the same team. You’ve bonded over the pain, and now you can actually solve the problem together.
He used examples with his wife (the broken ice machine) and business partners, and it works in both cases.
It’s such a small shift, but it completely changes the direction of the conversation.
Next time someone comes at you angry, try reflecting and diminishing instead of defending or dismissing.
Have you ever used a similar technique when dealing with an angry person? Did it work?