@LNER hi there, I was on an EDI>LDN train on 03/02 that terminated in Doncaster. We were given no info regarding alternative travel and so I shared a taxi to my destination with a car full of other travellers. Can I get reimbursed as I kept a receipt? Thanks
@Aeromexico hi there, travelling to CDMX with my partner from Heathrow and online check in won’t let her check in without a visa but I was able to. How can we resolve this? Thank you
@AerLingus I’ve been direct messaging but I’m getting a bot that doesn’t seem able to comprehend what I’m asking. Our flight has now been cancelled and I’m trying to arrange one for tomorrow morning
@AmericanAir hi there. Booked a long haul flight this morning from Mexico to London and the ticket is unclear as to whether it includes a checked bag. Can you please confirm with me if I DM you a confirmation number?
@vueling hi there, I’ve booked a flight for October with the passenger name as ‘Barney’. My passport says ‘Barnaby’. Will this be an issue or will I be able to state that the name on the passport is ‘Barnaby’ when I check in?
@jet2tweets hi, confused as to why I can’t check in online for the reason states. What difference will it make if I’m at the airport? This will mean having to get up extremely early. Is there no way I can be checked in online? Never had this before with any carrier…
@jet2tweets How long does the airline suggest arriving at the airport before my flight? I decided to only bring carry on so that I could avoid any airport check in / bag drop off scenarios and not be there too early. Now this seems totally redundant.
@neiltaylor19@LumoTravel Hi Neil, unfortunately ‘left luggage’ at King’s Cross said they can’t see it and that lost property is closed until Monday. Is that where you left it, up by the toilets?
@LumoTravel Good evening, I Ieft a small black crossbody bag in the lumo service from EDI to KX that got in at 20:56 this evening. How can I find out if it’s been found by your team and hopefully retrieve it? I was in D57. Thank you.
@neiltaylor19@LumoTravel Neil, thank you so much. So kind of you to reach out and let me know. That’s means an awful lot! Hope you have a great weekend😊
@LumoTravel hi there, is it possible to get myself on a later service tomorrow to avoid my possible disruption on the earlier part of the day due to weather? Leaving Edinburgh at 11:24 to London Kings Cross
@TicketmasterCS very little guidance on your site on how to claim a refund on a gig that has been rescheduled to a date that I can’t make. Can an agent please get in touch?