BeKind🇫🇷

AI enthousiast

[Graeme Alex Warren @GraemeAlexpcm]

@bookingcom Customer service have failed to respond to my multiple msgs thru the app and now also failing to reply to email address I was given when I finally got through on the phone. The level of customer service during an emergency situation is shockingly bad

[First @Firsst67]

@bookingcom

لقد مضى أكثر من شهرين منذ أن أكدتم أن المبلغ سيتم استرداده، وحتى الآن لم يتم إرجاعه، وأتلقى نفس الرد في كل مرة دون أي حل. إذا لم يتم استرداد المبلغ فورًا، فسأتقدم بشكوى رسمية إلى وزارة التجارة، وسأرفق جميع المراسلات التي تؤكد وعدكم بإعادة المبلغ وعدم تنفيذ ذلك

[BeKind🇫🇷 @BeSuperKind]

@Firsst67 @bookingcom Moi aussi je vais déposer une plainte, depuis le 11 Aout ils m’ont toujours pas remboursé. C’est du vol !!!! C’est triste

[Teasemeant @teasemeant]

@bookingcom I need to get in touch with your customer care asap. I've been chasing you guys for last 5 days on your app and getting ZERO response. I've had a horrible experience with a property and my money is stuck with you guys. Please DM and I'll share details with you. Asap.

[BeKind🇫🇷 @BeSuperKind]

@teasemeant @bookingcom Same horrible experience here. Lets join our force. I have been charged twice since 11 of august till now no way to get refunded !

[Tumelo Pac @Tumelolekoekoe]

@bookingcom
Could you please assist with the below issue. I have been waiting for my refund since last week

[BeKind🇫🇷 @BeSuperKind]

@Tumelolekoekoe @bookingcom Lets join our force ! Same here from 11 of august they charge my visa card 2 twice and no way to get refunded

[Salim Kindy @sskindy1001]

Very disappointed with @bookingcom. The property canceled my reservation abruptly, and support is unresponsive with no solutions. Service quality has dropped significantly. Need urgent help!
#Booking #CustomerService

[BeKind🇫🇷 @BeSuperKind]

@sskindy1001 @bookingcom Same here ! I was charged and still no room to get refunded this is robbery ! Very very poor customer service

[BeKind🇫🇷 @BeSuperKind]

@bookingcom Please can you acknowledge my inbox message ? Have you well received ? Thanks

[BeKind🇫🇷 @BeSuperKind]

@bookingcom I have DM you

[BeKind🇫🇷 @BeSuperKind]

@FFe3hm @bookingcom 😭😭😭

[BeKind🇫🇷 @BeSuperKind]

@Tumelolekoekoe @bookingcom I am also waiting to be refunded, they charged me twice since 11 of August ! A nightmare

[BeKind🇫🇷 @BeSuperKind]

.@bookingcom 11 of august i have been charged twice for a booking.
1. I paid while booking
2. Booking request was sent to the owner for approval
3. He refuses, i received a cancellation message from booking
4. And still no way to get refunded by booking !!

[Andrej Karpathy @karpathy]

This is a new paradigm for interacting with Claude that is significantly more "inline" with all the other human activity org-wide. Once you do all of the under the hood engineering work to make this "just work" (e.g. across tools, integrations, compute environments, memory, security, etc.), Claude basically joins the team in a seamless way - you can talk to it as you would talk to a person and it can help with a very large variety of workloads.

Imo this is the 3rd major redesign of LLM UIUX. The first paradigm was that the LLM is a website you go to, the second was that it is an app you download to your computer. This third one is that it is a self-contained, persistent, asynchronous entity with org-wide tools and context, working alongside teams of humans. It really takes a while to wrap your head around it, but it works and it is awesome.

[Gilles Babinet @babgi]

Longtemps, je me suis situé dans le camp des techno-optimistes. Lorsqu'Internet est apparu dans les années 90, j'ai comme beaucoup pensé qu'il s'agissait d'un facteur essentiel de progrès pour l'ensemble de l'humanité. Et il a été un facteur de diffusion de la connaissance comme nul autre : les techniques sont plus rapidement adoptées, nos économies sont devenues plus efficaces, etc.
Mais rares étaient ceux qui auraient alors pu énoncer qu'internet serait source de graves menaces sur la démocratie, qu'il serait un facteur de concentration sans pareil des richesses (il y a quinze ans, l'homme le plus riche du monde possédait de l'ordre de 60-70 milliards de dollars. aujourd'hui plusieurs d'entre eux ont, au moins momentanément, franchi le seuil des 300 milliards, tous issus du monde de la technologie), qu'il créerait d'importants enjeux de santé mentale, de cognition (ces deux derniers points à différencier l'un de l'autre), de cybersecurité, avec les conséquences que cela peut avoir dans le monde réel...
On m'a rapporté récemment que certains disent que je suis devenu "techno-réac". Même si je trouve la définition assez injuste, je reconnais ne plus avoir un enthousiasme univoque à l'égard des technologies. Et puis, si moi j'ai probablement évolué, il me semble que beaucoup de ceux qui font la technologie ont eu ont énormément changé.
Dans la Silicon Valley, contrer le techno-optimisme, être décroissant, a toujours été un peu comme s'auto-désigner hérétique face au tribunal du saint Office de l'inquisition au XVIème siècle. Peter Thiel le résume d'ailleurs très bien : sans explicitement le dire, il compare la nécessité de l'accélération comme une quête messianique, et quiconque conteste cela a tôt fait de se faire labelliser par lui d'antéchrist, comme l'ont été Greta Thunberg et Eliezer Yudkowsky. L'accélération y est devenue une fin en soi et l'IA est emblématique de cette accélération (certains suspectent qu'en souhaitant dépasser l'humain, ceux-là réglent leurs compte à tous ceux qui les ont renvoyé à leurs propres limites, leurs frustrations). Désormais quiconque s'oppose au progrès technologique, en particulier de l'IA est plus ou moins un ennemi de Yarvin, Thiel, Andressen, Sacks, représentant la sainte inquisition technologique connue pour son absolutisme, son rejet de la démocratie et leur souhait de voir advenir une dictature technologique... .  Je conçois qu'il n'y ait d'ailleurs pas que des inconvénients à cet absolutisme ; il a le mérite de maintenir une ferveur religieuse - Thiel ne s'y trompe d'ailleurs pas et utilise à dessein ce corpus théologique.
Dans un livre à paraitre d'ici quelques jours, je me suis posé la question de la finalité de l'accélération : est-ce que l'on sera plus heureux lorsque l'on vivra 120 ans ? lorsqu'on aura tous un QI de 145 ? Lorsqu'on aura envoyé des humains sur Mars ? Ces questions ne sont jamais posées ; et pourtant elles ont une incidence directe sur notre réel : car c'est maintenant qu'il faut faire des choix de société forts.

[jack @jack]

we're making @blocks smaller today. here's my note to the company.

####

today we're making one of the hardest decisions in the history of our company: we're reducing our organization by nearly half, from over 10,000 people to just under 6,000. that means over 4,000 of you are being asked to leave or entering into consultation. i'll be straight about what's happening, why, and what it means for everyone.

first off, if you're one of the people affected, you'll receive your salary for 20 weeks + 1 week per year of tenure, equity vested through the end of may, 6 months of health care, your corporate devices, and $5,000 to put toward whatever you need to help you in this transition (if you’re outside the U.S. you’ll receive similar support but exact details are going to vary based on local requirements). i want you to know that before anything else. everyone will be notified today, whether you're being asked to leave, entering consultation, or asked to stay.

we're not making this decision because we're in trouble. our business is strong. gross profit continues to grow, we continue to serve more and more customers, and profitability is improving. but something has changed. we're already seeing that the intelligence tools we’re creating and using, paired with smaller and flatter teams, are enabling a new way of working which fundamentally changes what it means to build and run a company. and that's accelerating rapidly.

i had two options: cut gradually over months or years as this shift plays out, or be honest about where we are and act on it now. i chose the latter. repeated rounds of cuts are destructive to morale, to focus, and to the trust that customers and shareholders place in our ability to lead. i'd rather take a hard, clear action now and build from a position we believe in than manage a slow reduction of people toward the same outcome. a smaller company also gives us the space to grow our business the right way, on our own terms, instead of constantly reacting to market pressures.

a decision at this scale carries risk. but so does standing still. we've done a full review to determine the roles and people we require to reliably grow the business from here, and we've pressure-tested those decisions from multiple angles. i accept that we may have gotten some of them wrong, and we've built in flexibility to account for that, and do the right thing for our customers.

we're not going to just disappear people from slack and email and pretend they were never here. communication channels will stay open through thursday evening (pacific) so everyone can say goodbye properly, and share whatever you wish. i'll also be hosting a live video session to thank everyone at 3:35pm pacific. i know doing it this way might feel awkward. i'd rather it feel awkward and human than efficient and cold.

to those of you leaving…i’m grateful for you, and i’m sorry to put you through this. you built what this company is today. that's a fact that i'll honor forever. this decision is not a reflection of what you contributed. you will be a great contributor to any organization going forward.

to those staying…i made this decision, and i'll own it. what i'm asking of you is to build with me. we're going to build this company with intelligence at the core of everything we do. how we work, how we create, how we serve our customers. our customers will feel this shift too, and we're going to help them navigate it: towards a future where they can build their own features directly, composed of our capabilities and served through our interfaces. that's what i'm focused on now. expect a note from me tomorrow.

jack

[Google @Google]

We’re introducing major updates to Gemini in @GoogleChrome for MacOS, Windows and Chromebook Plus. Built on Gemini 3, our most intelligent model, these powerful new AI features can help you multitask more easily and get the most out of the web 🧵

[amrit @amritwt]

he's basically saying that we're all cooked regardless of profession