@Alcala196@zaraparkerx@ASOS_news Imagine a high street shop having a rule that you are banned unless you buy something/spend a certain amount of money?! I’ve been a customer for many years and absolutely haven’t broken their fair use policy, so I feel like their treatment of customers like me is just shocking.
@Ellie8162742109 @tashapratley_ @ASOS_news It’s such a shambles. I always order 2 sizes which I think makes more sense than potentially having to return and order a different size (and potentially return that too)! It’s frustrating that there’s no transparency around what constitutes a breach of their policy exactly.
@ASOS_news can you explain how placing 2 orders in 7 months and keeping some items from both, returning only those unsuitable-as is my statutory right- constitutes a breach of your fair use policy?!
@AllenFranchesca@zaraparkerx@ASOS_news Yes similarly I’ve placed two orders in the last 7 months while I’ve been pregnant so naturally needed to order a couple of sizes/options because of my changing body. I’ve kept things from both orders and only returned what wasn’t suitable.