Rachel Allen

[Rachel Allen @RachJA22]

@Beckydavies87 @jackcavell @Emma_Payne123 @beth_rylance @ASOS_news @Beckydavies87 looks like this email address isn't manned unfortunately, it directs you back to the online chat. There seems to be no other way of contacting them.

[Rachel Allen @RachJA22]

@Emma_Payne123 @beth_rylance @ASOS_news It's shocking, I've kept nearly £200 of stuff from my last 2 orders, how is that not fair use?

[Rachel Allen @RachJA22]

@Emma_Payne123 @beth_rylance @ASOS_news I tried asking on their customer chat and they refused to give me any contact details to make a formal complaint.

[Rachel Allen @RachJA22]

@traceymckeon @GailMorg @ASOS_news Not just free accounts, they've cancelled my premium account this morning!

[Rachel Allen @RachJA22]

@GWRHelp Can you please explain why so many services between Stroud and London Paddington are now cancelled today when they were looking absolutely fine yesterday? Was planning on getting the 11.19 but now rushing to get an earlier train in case that service is cancelled too.

[Rachel Allen @RachJA22]

@thameswater our water has been off since 1pm in SE24. No acknowledgement on your website, customer service unable to explain what the problem is or if/when it's being fixed. Can we please have an update ASAP?

[Rachel Allen @RachJA22]

@LondonFire There's still a strong smell of smoke at the top of Herne Hill this morning, is it safe to have windows open yet? Ended up sleeping with the windows open last night and can definitely feel it on my chest this morning.

[Rachel Allen @RachJA22]

@nationalexpress @TruckFestival Finally leaving Victoria almost an hour late, please can you let me know your delay compensation policy.

[Rachel Allen @RachJA22]

@nationalexpress We've been waiting for our coach to @TruckFestival for over half an hour and no sign, should have left at 9. Any updates?

[Rachel Allen @RachJA22]

@Galunacy Completely agree, totally ruined a couple of favourite songs for me. Didn't help that the sound was so quiet!

[Rachel Allen @RachJA22]

@FRfestivals Pulp were incredible tonight but your event was terrible. We queued for 40 minutes to get to the bar & the sound was so quiet you could barely hear a word Jarvis said between songs. Now hoping to get tickets to see them somewhere else so I can hear them as they should be heard.

[Rachel Allen @RachJA22]

@thameswater Thanks for the update. Do you know where we will be able to collect bottled water from?

[Rachel Allen @RachJA22]

@thameswater could you please update on when the leak in SE24 might be fixed please? We've not had running water since 9.30am and we can't even flush the toilet.

[Rachel Allen @RachJA22]

@thameswater How long will it take for the tanker supply to start coming through? We've had no water for 9 hours now.

[Rachel Allen @RachJA22]

@thameswater What does this mean? Are these tankers we need to collect water from? If so, where are they located?

[Rachel Allen @RachJA22]

@thameswater No that's OK, but will you be supplying water in the meantime? Don't really want to spend money on bottled water to literally flush it down the toilet.

[Rachel Allen @RachJA22]

@GWRHelp I appreciate this isn't your fault, you're just going off the information you've been given. This whole day has just been a bit of a nightmare!

[Rachel Allen @RachJA22]

@GWRHelp @_mirangutan Hi Brad, I've just got to Swindon and there are no replacement buses and apparently no taxis available. I now have an hour wait for a train to Stroud, if that doesn't get cancelled! This really isnt good enough!

[Rachel Allen @RachJA22]

@GWRHelp @_mirangutan That's great, thanks so much Brad.

[Rachel Allen @RachJA22]

@GWRHelp @_mirangutan Hi Brad. I was told at Paddington to get on the 16.29 to Swindon and there would be a bus replacement from there to Stroud. Is that not the case?