Beth Sissons

loving life @ Hotwire Global specialising in adtech, martech and ecommerce. Yorkshire lady living in London. Enjoy travelling, theatre, books. All views my own.

[Beth Sissons @BethanySissons]

@nextofficial Hi, I’m due to have a virtual appointment now but no one has been in touch. How will they reach me?

[Beth Sissons @BethanySissons]

@By_Flourish I ordered a flower subscription for my mum’s birthday which was supposed to arrive today & hasn’t. I’m extremely disappointed as a new customer, & it’s particularly upsetting that she didn’t get a birthday gift. Pls can you find out where the order is?

[Beth Sissons @BethanySissons]

@DVLAgovuk Thanks!

[Beth Sissons @BethanySissons]

@DVLAgovuk hi there, my new driving licence arrived today but the surname on it is incorrect. I wanted to update it after getting married. What is the quickest way to get this changed to the right name? Thanks

[Beth Sissons @BethanySissons]

@DVLAgovuk Thanks - that will be a problem as this is the first ID I can change to my married name. I sent my marriage certificate already to show the name change and put my married name on the application form

[Beth Sissons @BethanySissons]

@DVLAgovuk That’s what I already did though - it has been sent back with the wrong surname. It still has my maiden name instead of changing to my married name as I requested in the form. The only details that have changed on this version is Miss to Mrs

[Beth Sissons @BethanySissons]

@OVOEnergy Hi there, I recently used @UswitchUK to switch away from Lumo energy but I’ve had an email today saying ‘welcome to Ovo’ & that I’ll be on your variable rate plan. I want to ensure the switch is taking place. Would you be able to look into this for me pls @OVOEnergy?

[Beth Sissons @BethanySissons]

@LNER What a quick reply - thanks! I have just DM’d you

[Beth Sissons @BethanySissons]

@LNER Hi there, I made a booking on your website today but realised I have only done it for one ticket rather than two tickets with a two together railcard. Is there a way for me to change the booking & be able to use my railcard? Thank you

[Beth Sissons @BethanySissons]

Will we go back to the high street after lockdown? Here are my thoughts https://t.co/8jXZR8fkFz #marketplace #retailtechnology #retail #bricksandmortarretail #onlineshopping #ecommerce #shopping #shoppingcentres #digitalcommerce #unitedkingdom #uk

[Beth Sissons @BethanySissons]

@landg_uk Thanks! I just spoke to someone who was very helpful!

[Beth Sissons @BethanySissons]

@landg_uk hi, I was advised on the phone I’d get a call back from customer service but still haven’t had one. Can you look into this?

[Hotwire @hotwireglobal]

We're proud to support @AmecOrg's Common Ground Initiative to promote measurement & evaluation best practice across the #PR community via our involvement in the #AMECagencies group. https://t.co/0RWJ1QLPIg

[Beth Sissons @BethanySissons]

@AbbieDaniels @hotwireglobal Was lovely to see you @AbbieDaniels

[Beth Sissons @BethanySissons]

People who have been burnt are more likely to invest in mitigation says Amy Pope of Schillings. It can’t be stressed enough the need to invest in planning for a crisis #HWValuesShield @hotwireglobal

[Beth Sissons @BethanySissons]

It’s easy to ensure your comms and customer support teams are aligned when you’re 150 people but when you grow to 1500 people you need proper processes in place if a crisis hits says @AbbieDaniels of @TransferWise #HWValuesShield @hotwireglobal

[Hannah Joyce @_HannahJoyce]

‘If your end customer is buying into you as a brand then they need to know that you are aligned with their own personal values. If you can’t role model your values then there is no point in having them.’ @Nicola_PR @BMIHealthcare #HWValuesShield

[Beth Sissons @BethanySissons]

Comms teams need to invest in tackling risk. @KPMG has a chief risk officer; that’s how important being prepared for a crisis is, it goes up to the c-suite says Jon Rhodes #HWValuesShield @hotwireglobal

[Beth Sissons @BethanySissons]

UK marketers have a more optimistic outlook with just under half worried a crisis will hit their business according to our research @hotwireglobal

[Hotwire @hotwireglobal]

We’re excited to announce our newest exclusive partnership with @DailyBrew in Asia. This is a big step for us as we are now able to support Pan-Asian programs across Singapore, China, Hong Kong, Indonesia, Japan, Korea and Taiwan under one agency brand. https://t.co/WOhTwf7Aax