@bookingcom This experience has seriously damaged my trust in @bookingcom.
If a property misrepresents what it offers and then refuses to cooperate, while Booking says it is only a “mediator,” who actually protects the customer?
@bookingcom This experience has seriously damaged my trust in @bookingcom.
If a property misrepresents what it offers and then refuses to cooperate, while Booking says it is only a “mediator,” who actually protects the customer?
@bookingcom@bookingcom asked me publicly to DM them so they could “look into this further.” I did… only to be told the exact same thing again: “We’re just a mediator, contact the property.” 😂
The property already told me: “continue with Booking.”
Booking → Property → Booking → Property
@bookingcom@BaileysOfficial paidGEL978.32accommodation diff from listing deteriorated condition,we left,no stay
Booking acknowledged“clear safety hazard”refundedGEL88,referred me to the owner.where refused help,referred me back2Booking
Who protects this situation?urgent,review,escalate
Booking: 6997215559