Bose Service

Here to help you get the most from your @Bose products.
Order or service issue? Drop us a DM!

[Bose Service @BoseService]

Thank you for following Bose Service! When tweeting please include your product, country, and a description of your issue.

For How To’s and Troubleshooting visit https://t.co/MmWeOlUms5

Need help? Our DMs are open 7 to 9 ET Monday through Friday! 🎧

https://t.co/DXZa601nCn

[Bose Service @BoseService]

@Muskandosar Hi, we're sorry to hear about the delay with your repair. For repair cases in India, support is handled by Servify, Bose's authorized service provider. Please contact them for the latest update: https://t.co/5JJKA9DtiY

[Bose Service @BoseService]

@LtBBancroft Hey, thanks for sharing this with us. We'd like to learn more about what's happening with the app and help get this sorted out. Please send us a direct message, and we'll be happy to take a closer look and assist further. https://t.co/DXZa601nCn

[Bose Service @BoseService]

@FrancisMascare6 Hi, thanks for reaching out. Bose does not have a direct market presence in India, so orders are handled by authorized resellers. We'd recommend contacting the seller directly for the latest update on your order, delivery status, or refund options.

[Bose Service @BoseService]

@pj77in Hey Pankaj! We'd love to learn more about the issue you're experiencing, so we can help resolve it quickly. Please send us a private message using the button below, and we'll be happy to take a closer look and find the best solution for you. https://t.co/DXZa601nCn

[Bose Service @BoseService]

@DinhHuuHaifsuv Yes. If your battery pack is affected, please stop using it immediately and remove it from your Bose S1 Pro or S1 Pro+ speaker. Impacted battery packs can overheat and pose a fire risk. If your battery is affected, Bose will provide a free replacement battery pack.

[Bose Service @BoseService]

@FrancisMascare6 Hi Chips, thank you for bringing this to our attention. We'd be glad to look into your order further. Please send us a direct message so we can review the details and assist you. We look forward to helping you! https://t.co/DXZa601nCn

[Bose Service @BoseService]

@Jimmy_George_P Hi Jimmy, thank you for bringing this to our attention. If your Bose S1 Pro+ is impacted by the recall and you're located in India, our Servicefy team can assist with the battery replacement. Please contact them using the following link: https://t.co/5JJKA9DtiY

[Bose Service @BoseService]

@KrisSierens Hey Kris, we’d love to get more details about the issue you’re experiencing. Please send us a private message using the button below, and we’ll be happy to look into this further! https://t.co/DXZa601nCn

[Bose Service @BoseService]

@rayole Hey Rahul, we'd love to get more details about the issue you're experiencing. Please send us a private message using the button below, and we'll be happy to look into this further. https://t.co/DXZa601nCn

[Bose Service @BoseService]

@i_am_aatif Hello! We need some information to better assist you. Could you please send us a private message using the button below? We'll be happy to look into this further for you. https://t.co/DXZa601nCn

[Bose Service @BoseService]

Important Safety Information: Bose is voluntarily recalling certain Bose S1 Pro System Battery Packs and Bose S1 Pro+ System Battery Packs due to risk of injury from fire and overheating hazards. The recalled lithium-ion battery packs were originally sold as part of the Bose S1 Pro and S1 Pro+ Portable Bluetooth Speaker Systems and also sold separately as accessories or replacement parts. Bose will replace impacted battery packs. For more information, visit: https://t.co/XPymkUcFYm. CPSC recall information: https://t.co/1il4aZ75YV

[Bose Service @BoseService]

@equerry784 We'd be happy to look into this for you. Please send us a direct message with your serial number and country location so we can review your product details and provide the best available support. We look forward to hearing from you. https://t.co/DXZa601nCn

[Bose Service @BoseService]

Hi, thank you for sharing your feedback. We understand that having to use an app to check your battery level can be frustrating. Bose is evolving its products to make them simpler, faster, and more intuitive by reducing unnecessary prompts and streamlining settings, helping you get to your music with fewer interruptions. At the same time, we appreciate that battery level visibility is important to many customers, and we'll be sure to share your feedback with our product team.

[Bose Service @BoseService]

Hey! We completely understand your concern, and we'd love the opportunity to help. To better assist you and look into this further, could you please send us a private message using the button below? We'll be happy to gather a few details and work with you toward a resolution. Thank you!

[Bose Service @BoseService]

@xK9_mQ2v8L We’d love to get more details about the issue you’re experiencing. Please send us a private message using the button below, and we’ll be happy to look into this further! https://t.co/DXZa601nCn

[Bose Service @BoseService]

@BouchHeather12 Hi, thanks for sharing your experience. We want your earbuds to work seamlessly with your lifestyle, and feedback like yours helps us continue improving the experience. We'd love to learn more about what you're encountering and see how we can help. Please send us a DM. https://t.co/DXZa601nCn

[Bose Service @BoseService]

@Ajaysin20867559 Hi. We've responded to your direct message, so when you have a moment, please check it out. We’ll be happy to assist you further from there.

[Bose Service @BoseService]

@MCR_ADM We're glad to hear your order arrived today. Thank you for the update, enjoy your new Noise Cancelling Wired earbuds.

[Bose Service @BoseService]

@Ajaysin20867559 Hello Ajay. We've responded to your direct message, so when you have a moment, please check it out. We’ll be happy to assist you further from there.

[Bose Service @BoseService]

We appreciate you sharing your feedback. Bose India is best positioned to provide updates on parts availability, so we encourage you to continue working with them and Servify. If there's anything else we can help with, please feel free to send us a direct message. We're always here to assist.