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[British Gas Help @BritishGasHelp]

@Lynsey_Kane Hi Linsey I've just replied to your DM. ^Zarah

[British Gas Help @BritishGasHelp]

@familySudairi Hi 👋 Sorry about that. We're aware of a fault that's caused some customers to receive emails about previous work. Please ignore the email, as it was sent in error. We're working to get this fixed as soon as possible. 💙

Thanks, Sukhi
HomeCare Team 🏡💙

[British Gas Help @BritishGasHelp]

@THEhiddenmummy Hello. Our system has sent out some messages in error today, so please ignore that email. I am sorry for any confusion, Billy.

[British Gas Help @BritishGasHelp]

@RobbyRSSRobot Hello Louise, that's very odd, so we can check the email address please can you DM us the email address in question and a brief description of what you've received, we'll be able to check on our side ^James

[British Gas Help @BritishGasHelp]

@Kriskirb Hi Christina, that's an interesting one. Please don't reply to the email for now, just in case it isn't genuine. If you send us a private message with your details, we can check what we have on file, see whether we've sent any emails, and look into what's happened. ^Wayne

[British Gas Help @BritishGasHelp]

@MrsAA55 Hi MrsAA - that sounds a bit odd! We can take a look into this for you here and see if there's a switch in progress - if you do need help, please send us a private message 🙂

[British Gas Help @BritishGasHelp]

@AshleyBrownCow Afternoon Ashley, Danielle here. I can look into this for you. Can you please pop over a DM with your full name, address and email for me? Thanks, Danielle.

[British Gas Help @BritishGasHelp]

@Ally1889 @BritishGas If you can send us a private message Ally, we can take a look into the email and cancel any appointment if needed 🙂
https://t.co/dlgcd3TRmR

[British Gas Help @BritishGasHelp]

@MorganMF9867 @ofgem I'm sorry about that Mark. Could you please send us a private message if you'd like us to take a look into what's happened?

[British Gas Help @BritishGasHelp]

@waugh_rich62085 Hi Richard, I am unable to see your PM can you send it again please? Karen
https://t.co/dlgcd3TRmR

[British Gas Help @BritishGasHelp]

@Lm876rt Hi L, I'm so sorry to read this. If you'd like to send us a private message, we'd be happy to help with your complaint and look into this for you. ^Wayne

[British Gas Help @BritishGasHelp]

@Pontemiller Hi Nick, I'm sorry to hear you are moving supplier. Once your account is final billed, you paid by DD it will be automatically refunded as long as that DD is still live. If you pay another way, you can contact us once final billed and we can arrange a cheque for you. ^Kev

[British Gas Help @BritishGasHelp]

@waugh_rich62085 Hi Richard, there should be a ink to DM with this comment. ^Kev
https://t.co/dlgcd3TRmR

[British Gas Help @BritishGasHelp]

@JeffriesKa42983 @BritishGas Hi Karl. Sorry to hear that. We'll review the information you've provided and respond to your DM as soon as possible. Thank you for your patience. 💙

[British Gas Help @BritishGasHelp]

@JeffriesKa42983 @BritishGas Hi Karl. Sorry to hear that. Once we've received your DM, we'll review the information you've provided and respond to you there as soon as possible. Thank you for your patience.

[British Gas Help @BritishGasHelp]

@JeffriesKa42983 @BritishGas Hi Karl. I am really sorry to read that you are not happy with the appointment being in January. Are you able to send another DM with the full address and postcode and I can certainly look into this further. Thanks Jalpa

[British Gas Help @BritishGasHelp]

@JEB770 Hi John,

Sorry to hear you're having trouble booking your service. Please DM us your details and we'll be happy to look into it and help get your service booked.🙂

Thanks,
Sukhi
Home Care Team 🏡💙

[British Gas Help @BritishGasHelp]

@MorganMF9867 Hi Mark 👋
We're sorry to see this 😔. We understand how important it is to receive clear answers and a resolution when concerns are raised. Please DM us 📩 with your details, and we'll be happy to look into this further for you
Thanks,
Sukhi
HomeCare Team | British Gas 🏡💙