@DenchJimmy This absolutely shouldn't have happened and is not in line with our protocols. Are you able to DM us with your name, contact phone number and email, as well as the store where this occurred and we can follow this up with the store ASAP? Thanks so much!
@honourspren Hey, we're really sorry to hear that! If you could please flick us an email with some more information we can look into this for you. Cheers!