Oh Dear - @ShopifySupport@Shopify This is how UTTER rubbish your Sidekick AI bot is. Cannot even get a basic date right and even when queried about it gets it wrong again. YOU MUST improve this. It even got basic maths of adding VAT to prices yesterday. This is a joke.
@NewJournal Interesting, you can watch and hear the whole thing here https://t.co/sGDvj44Lzh . Certainly a frustrating situation but he is 100% in the wrong and deserved the firm handling of the situation. Perhaps UPS will change the email text in future.