Carvana

We’ll Drive You Happy® Questions? Let @CarvanaHelp know!

[Carvana @Carvana]

🚨 We've got an announcement! To better help our customers with any and all questions, we've created a new channel, @CarvanaHelp, where we will be answering anything that comes our way. Meet you there 🙂 🚙.

[TR @RkyMtnTR]

@GuyDealership I jus sold an ultra low mile 2022 Jeep Gladiator to Carvana. They gave me the highest offer and it was so smooth. Picked up when they said, paid off loan like they said, and cash sitting in my bank acct next a.m. 10/10 would recommend!

[Carvana @Carvana]

@susanbellacon11 Hi Susan, a transmission failure 27 days in and a denied warranty claim are a lot to deal with. Mind sending us a DM so we can review this further?

[Renz @1Fine9]

I gotta say the selling process at carvana could not be easier

[Carvana @Carvana]

@Numbersgirl2 Hi, I'm really sorry to hear about the repeated issues with your trade-in process and the impact it's had on your plans. Could you please DM us with your email address and more details so we can address this immediately?

[Carvana @Carvana]

@Wayymomm @CarvanaHelp I'm so sorry to hear this, that's an awful way to start what should've been an exciting pickup. Can you shoot us a DM so we can look further into this?

[Carvana @Carvana]

🚨 We've got an announcement! To better help our customers with any and all questions, we've created a new channel, @CarvanaHelp, where we will be answering anything that comes our way. Meet you there 🙂 🚙.

[Carvana @Carvana]

Hello, I'm truly sorry to hear about your experience with the transmission issue and the difficulties with Silver Rock. Your frustration is completely understandable. Could you please DM us with more details about your situation so we can look into this? Your feedback is important to us and we appreciate your patience. Thank you for bringing this to our attention.

[Carvana @Carvana]

@mobydee71 Hey Darren, send us a DM so that we can help investigate. Thanks!

[Carvana @Carvana]

More room for more memories! Congratulations to the Miner family on upgrading their ride to make space for their growing family. Wishing you all many happy miles ahead! 🚙 💨 #CarvanaCustomer

[Carvana @Carvana]

@BobbyJRSY60 Hi Bobby, that's truly a rough way to pick up a car. Mind sending us a DM so we can review this further?

[Carvana @Carvana]

@ONLY1BECHER Multiple delays with no one able to help are the kind of runaround we don't want our customers stuck in. Mind sending us a DM?

[Carvana @Carvana]

@TexasAnCap We're sorry about the hassle you faced but glad we could help resolve it. Your loyalty and understanding mean a lot, and it's fantastic to hear you'd choose us again.

[Carvana @Carvana]

@AncapAir Hello, we’re so sorry to hear this. Because these are previously loved vehicles, some history can be expected, but we always want to be transparent. Mind sending us a DM so we can take a closer look and help further?

[Carvana @Carvana]

@MrPierreLouis Hi, we're truly sorry to hear about this situation, and we understand how upsetting this must be for you and your girlfriend. Please DM us with the email address connected to the carvana account, so we can look further into this.

[Michael Gibbs @MikeGibbsREAG]

@MikeCalcara I’ve bought and sold cars using @Carvana. Sold one the other day. Took about 15 mins and scheduled pick up that day. Dealerships need a better model. 20-30 mins max.

[Carvana @Carvana]

@BeUdaDonGood @chevrolet We are very sorry to hear this! Would you mind having your uncle DM us the email on his account so we can dig into what's going on?

[Carvana @Carvana]

We're sorry to hear about your concerns regarding our shipping fees. At Carvana, shipping fees are determined by the distance the vehicle needs to be transported. You're welcome to schedule for pickup or delivery, and the fee ensures the vehicle is moved closer to you. While arranging your own shipping isn't an option, you can discuss with our advocate about state-specific delivery options. We strive to be transparent and appreciate your feedback.

[Carvana @Carvana]

@tallbobo Hey there, glad you found us here. How can we help?

[Carvana @Carvana]

@Asf1869065 Hey there, we are so sorry to hear of the issues you've run into with your experience and vehicle. A car smelling of smoke is a total bummer and is not something that we want to leave you with. We'd love the chance to turn this around - mind sending us a DM?

[Carvana @Carvana]

@cyr_actual Hello, we're really sorry to hear about the issues with the car inspection. That sounds incredibly frustrating, especially when it is for your duaghter. Could you DM us so we can look into this further?

[Carvana @Carvana]

@sssignalsllc @b_geese Hey Michael, we are so sorry to hear that your third experience did not mirror the first one. We'd love to know where things went wrong so that we can fix them going forward. Mind sending us a DM?