Neil Walker (Author: Thriving in Turbulence)

Organizational transformation consultant. Author: Thriving in Turbulence. CIRCA-CLEAR framework: diagnose conditions → apply levers → build capability.

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

Most transformations fail not because teams don't know what to do, but because they can't diagnose WHY it's not working. CIRCA-CLEAR adds the missing diagnostic layer.

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

Sounds great. Good job Shas is roping me in 😄

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

@AvantiWestCoast @WestMidRailway Another journey to LTV from EUS. Your 17:02 and 18:02 are cancelled again. WTF. So heading home on a less expensive slower service. Why?

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

@AvantiWestCoast Hello. My 15:46 train to LTV has been cancelled, as has the 16:46, 17:02. Next direct train is 17:46, in over two hours…what is the major disruption and is it likely to be resolved?????
#travelbytrain

[Scott W. Ambler @scottwambler]

Be pragmatic, not dogmatic.

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

@BusinessInsider a few years later I was commuting daily even more. Mon to Fri commutes to Belgium, London, Netherlands, London, Luxembourg. In hindsight I was crazy. But the dot-com boom demanded craziness

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

In the 90s I was a Dev lead with @ReutersUK, commuted 7 hours day (minimum), 5 days each week from Northern England to London. So old news ‘Super commuting’ is on the rise https://t.co/rgZPgK0IEy via @businessinsider

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

In the 90s I was a Dev lead with @ReutersUK, commuted 7 hours day (minimum), 5 days each week from Northern England to London. So old news ‘Super commuting’ is on the rise https://t.co/rgZPgK0IEy via @businessinsider

[Jonathan Smart @jonsmart]

Product development is emergent. Organizations are complex adaptive systems, they are not predictable.
There is no knowable straight path from an organisations' current condition to the desired outcome.

#BVSSH

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

@AvantiWestCoast @WestMidRailway @WestMidRailway My 15:46 EUS train to LTV has been cancelled, as has the 16:46, also AWC's 17:02. Next direct train is 17:46, in over two hours…what is the major disruption and is it likely to be resolved?????

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

@AvantiWestCoast London Euston. Had set off to catch the next train. But once I realised what a mess the trains are in, returned to the office. Let's hope it's not another 5+ hour journey

[Jonathan Smart @jonsmart]

A system of work in which everyone is working all of the time is very inefficient. A focus on individual busyness has the opposite effect to that desired, in that lead time rises exponentially as utilization increases

#BVSSH

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

@EnvAgency how do I report a petroleum spill in a local stream that feeds the River Dove. My labradors dived in & stink of diesel. It's now day 3 and still bad

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

Wise words via @jimdwan "A process is our shared understanding of the current best way of doing something. Everyone has two jobs. Follow it and find a better way. Then share it."
#Lean #ThinkingMinds

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

Local team also got same pricing this AM. But couldn't assist. So 15 mins with @Selfridges customer services...with no resolution. Asked to speak to manager, 5 minutes on hold, then disconnected. #CustomerService a bit more than cr@p. @MartinSLewis any thoughts?

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

@Selfridges just been into your Birmingham store to solve the inflated website pricing. £148 jumps to £185 in basket. Your local team unable to help

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

@CGLambdin @MrAlanCooper @MrAlanCooper truly nailed it. I was a VB dev in a UX team at @reuters around the time About Face was released. Their investment in UX design led to increased simplicity, customer satisfaction, revenue & ultimately business success. CxOs took some convincing initially

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

@allenholub Applying this to us. As infants we have a heap of abilities. Our interactions with "older, wiser" people suppresses these. Educational systems are good at this. Work environments further enforce this.
No class will undo 2 or more decades of "programming". But it's a journey

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

@allenholub I love the analogy. Adult gazelles individually are fast and agile. Live in herds, so that they are more protected from predators. Herds move as one. Behaviour is instinct & taught. Young gazelles build on this through interaction with older, wiser gazelles (ones who've survived)

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

@WestMidRailway travelled down from LTV. Used your ticket machine to buy an Anytime Return, noticed a more expensive option with LU. Though I'd save time at Euston. It issued a combined ticket that expires today. I'm traveling back tomorrow. Options please

[Neil Walker (Author: Thriving in Turbulence) @CIRCACLEAR]

Common sense, unfortunately lost on so many. @davefarley77 we chatted about this at @Aginextio #london a few years back

[Joel Thornton @joelpthornton]

@davefarley77 My best advice is very closely related: reduce your iteration cycle time as much as possible. If it takes you 2 minutes to type+build+test a change, you can get 240 'useful actions' done in a full 8 hour day. With 10-min iterations: 48 actions. 30-min iterations: 16.